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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED.com/My Account - BETA 2 - ONLINE!

KETCH ROSSI said:
Funny on my order history, now only show the T-Shirts, and none of the three RED ONE cameras and accessories, also doesn't show the current order for the 16GB CF cards???
Click to expand...

Ketch, you've got two customer accounts with RED. One connected to your ketchframe.com account and one connected to your .mac account. I think the orders you are looking for (non T-Shirt stuff) are the ones connected to your .mac account.
 
Ryan,
I collected all orders in one. Now the prices of some items don´t show up. I tried to change the amount of Bricks. It did not work. I had to delete them and buy it new with the add button. Now its stuck in the order history. The amounts are not right. Could you please check it?
Thanks
Marc
 
Ryan, I have three open orders. The one for the 16GB CF is not shown as open order but in order history - I assume this is 9442 as the amount is about right but without line item detail or status. This order is definitely not shipped yet. Lim
 
Andrew said:
When I click on bill to: it opens empty space below instead the address.
Click to expand...
In this case, your billing or shipping address on the order may have been blank. This is sometimes the case when the bomb squad directly inputs orders. If the Sales Order level information is blank, we'll just grab it from your Customer Record before you're invoiced - so not really a concern.

Stacey Spears said:
If you mouse over the empty space, does it fill in the info? That is how it worked for me.
Click to expand...
When you click that box, there's another separate request sent to the server, and it takes a second to get a response - it's also possible that the response may not come in which case this would also be blank - if so, just hit refresh.
 
Oliver Skibbe said:
Ryan,
I have a similar problem and sent you a detailed PM (06-25). I received no answer and the issue still exists.
Click to expand...

Oliver, the problem on your account was the same -- the information for your account was just out of sync. Please advise if it's not fixed now.
 
I've updated my previous order (killed the Premium Production Kit for example) and ordered some new stuff (like the viewfinder and lots more) via your suggested path (used www.red.com/store and choose "Wire Transfer" as the payment method).

Now my initial order seems right (no PPK), but the 2nd order won't show up.
On the Welcome-Screen it says:

" You have 1 Open Orders that you can modify now:

* SO 0003156

You have 2 total orders on file. See your Order History"

I can modify my initial order (3156), but on the Order History I just get a screen with another order number (#SO-0009704) and a payment-total, but no information about the products that are in this order. So no chance to edit or review my complete packege.

Another bug I came across is, that my initial order resets the shipping adress to an old adress I was living last year as I ordered the camera. I've already deleted the old adress from my adresses and changed it to the new one, but when I logged in my account today, it seemed to change to the old one. Would be very problematic if Red would send my camera to another town and dump it on the frontyard of a clueless person ....
 
Hello Ryan,
Although I have a red(609)
when I go to the RED webstore I still have this message:
"Unfortunately we were unable to locate RED ONE delivery information for your account. To make best use of available inventory, immediate delivery is only available to clients who have already taken delivery of RED ONE. If you have already taken delivery of RED ONE please use the Contact Us form to correct this issue.
All of the "BUY NOW" items on your order have been converted to "DEPOSIT" items."

For the 2x16GB cards I ordered by phone to Kelly on June 18, because Nate was away, I see no trace today, then I just left a 10% deposit.
Now I want 2x12 inches carbon rods and again the system answer :
"to clients who have already taken delivery of RED ONE"

I explained this by phone, by support email and see no change, could somebody have a miracle remedy ?(Big smile !)
Thank you, good work !
 
My account need to correct...

My account need to correct...

Hi Ryan,

When I checked my account,I noticed there is something to wrong(ex.current account balance,shipping adress).
RED products that I ordered is correctly("premium production pack" changed to"non-retail product"...).

So I have a question.When I confirm my account,do I have to correct something to wrong and update the items in my account before I receive RED's first order comfirmation email?(Big Jon said"Each reservation holder will get an email from RED approximately two weeks before their camera is ready for delivery. The first email will ask you to confirm your contact information, ask you to update the items you have on order, and make accessory recommendations. About a week later, you will get a second email indicating your updated items on order and requesting final payment.)

My REDONE serial no. is 2063.


monalisaoverdrive
 
Hi Ryan,

I receive the first email now...
Thanks!


monalisaoverdrive:2063
 
monalisaoverdrive said:
I noticed there is something to wrong(ex.current account balance,shipping adress). RED products that I ordered is correctly("premium production pack" changed to"non-retail product"...).
Click to expand...

The Premium Production Pack was cancelled quite a while back, so you'll want to swap that for a Base Production Pack.

In case you see something listed as "non-retail product", this indicates that the product is not something currently available for order online. Typically this would be discontinued products and replacement parts.
 
LEON said:
Hello Ryan,
Although I have a red(609)
when I go to the RED webstore I still have this message:
"Unfortunately we were unable to locate RED ONE delivery information for your account. To make best use of available inventory, immediate delivery is only available to clients who have already taken delivery of RED ONE. If you have already taken delivery of RED ONE please use the Contact Us form to correct this issue.
All of the "BUY NOW" items on your order have been converted to "DEPOSIT" items."

For the 2x16GB cards I ordered by phone to Kelly on June 18, because Nate was away, I see no trace today, then I just left a 10% deposit.
Now I want 2x12 inches carbon rods and again the system answer :
"to clients who have already taken delivery of RED ONE"

I explained this by phone, by support email and see no change, could somebody have a miracle remedy ?(Big smile !)
Thank you, good work !
Click to expand...

Like too many of our clients, you've got TWO (at least) Customer Accounts connected to two separate email addresses.

CU-XXXXX55 connected to your gmail.com account
CU-XXXXX04 connected to your compuserve.com account

Login to both the red.com/store and red.com/my_account with your compuserve.com account and I'm sure you'll find everything that you're looking for.

When you've got a moment, contact your Bomb Squad Rep and request that the Sales Orders from account CU-XXXXX55 are moved to account CU-XXXXX04, and delete all emails attached to account CU-XXXXX55, and close account CU-XXXXX55.

Note that after this is done, you can change your email address for CU-XXXXX04 to your gmail account, or add your gmail account under the "Alternate Contacts" section of My Account.
 
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