RED.com needs an order status info page.

[Miltos Pilalitos]

I have paid for camera 1473 on April 2. My wire transfer was confirmed by RED on April 4. Today, April 12 i still don't have even a tracking number.

I have busted the balls of my bomb squad rep for some info but i am sure he has his hands full right now with dozens of new orders and it's very difficult to know what's going on in the warehouse.

So, i can live with delays but i wish there was somehow a way to know what's going on with the order! Is the delay due to some accessories missing? Will my order ship without the missing accessories or will i wait until i get the full list? Maybe because of NAB things have slowed down?

I think Red.com should have a page were RED customers can get some status info on their order such as accessory availability and some kind of ETA.

Maybe this would help both RED and its customers.

 

[Shawn Booth]

it's frustrating, I know.
But...

Patience.

The wait is well worth it. Promise.

 

[Jeff Coatney]

I would expect NAB has slowed things down a bit. However, there may be extenuating circumstances with regard to Customs for International Freight.

 

[Frank Mirbach]

I have a couple of projects in the near future I´d like to shoot on Red. All my clients want to know about our delivery estimate, but I keep telling them to be patient. I expected no. 2560 to be ready somewhere in April or May, but right now I thing delivery somewhere in June/July would be more realsitic. Oh well...Still, a page like the one you recommended would be very much appreciated by us, too.

 

[Miltos Pilalitos]

it's frustrating, I know.
But...

Patience.

The wait is well worth it. Promise.

I know ....

I have worked with it enough to know that the camera is great but it's still painful when you don't have any idea why your baby doesn't arrive when it was supposed to.

Miltos

 

[Brent Carter]

I have mentioned in a few other threads, but we are currently working on account status and order modification tools on RED.com. Until that is live, yes, the BOMB SQUAD reps are doing all of the above manually and are working a ton of hours to get you guys your orders as quickly as we can. I really appreciate everyone's patience as we evolve quickly. I know you have all been waiting a long time and with the light at the end of the tunnel so close, it is hard to contain your enthusiasm (and sometimes your frustration). We are almost there, I promise.

BC