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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Shipping delay? Or are we just particularly unlucky?

Stephen Pruitt

Stephen Pruitt

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Hi all. . .

Jaime Valles and I are experiencing a delay with the shipment of our RED #791. I'm curious of any of the rest of you are in the same boat, or if we are just unlucky.

It has been over two weeks since we sent in our final wire transfer, but we're still told that "your order has been picked, but we're having some QC issues" or whatever the line is that particular day. First is was "we're having trouble with some of the bottom/top plates." Then it was "we ran out of items for the basic production pack." Then it was "we're only able to process so many shipments a day." Then it was something else (I can't remember exactly). Today it is "we're having some alignment issues with the sensors."

Since RED is now accepting payment for shipments up to #1250, we are curious if anyone else is getting this sort of RED-runaround. Don't get us wrong, we want our camera to arrive in great shape, but it seems to me that we've been getting one line after the next.

Just let us know your experiences.

Sincerely,

Stephen
 
We currently are experiencing shortages of some key accessories revolving around the BASE PRODUCTION PACK (ie, TOP MOUNTS, HANDLES, and BOTTOM PLATES). We are sorry for the slight delay this has caused for the current delivery batch. We are getting more of those in as we speak so deliveries will pick up again.

The accessory availability is the reason we are a few days behind. I am sorry if it feels like a runaround, that is never our intention.

Thanks, BC
 
We have heard the BOTTOM PLATE concerns that customers have stated and are looking into a course of action. As you might expect, any running change does take some development + implementation time.

Thanks, BC
 
Funny thing is, I do woodworking and it is sound advice :)

One thing I have learned about RED, we listen to any and all feedback. Stuff like the concerns with the BOTTOM PLATE never fall on deaf ears. As soon as I have more info on it, me (or someone else from RED) will post.

Thanks, BC
 
Kelly from RED just called me to that our camera is supposed to be shipped later today. That would be very good news, indeed, and I hope that it is true.

Stephen
 
Stephen, I went out to check status on your camera myself as well after reading your first post. I was happy to see it packed already - just waiting for FedEx to come to pick it up :)

BC
 
Brent@RED said:
We currently are experiencing shortages of some key accessories revolving around the BASE PRODUCTION PACK (ie, TOP MOUNTS, HANDLES, and BOTTOM PLATES). We are sorry for the slight delay this has caused for the current delivery batch. We are getting more of those in as we speak so deliveries will pick up again.

The accessory availability is the reason we are a few days behind. I am sorry if it feels like a runaround, that is never our intention.

Thanks, BC
Click to expand...
Does mean I am not getting my cameras anytime.Randy,Are you there on the net.Please reply.
Babu
 
Brent@RED said:
Stephen, I went out to check status on your camera myself as well after reading your first post. I was happy to see it packed already - just waiting for FedEx to come to pick it up :)

BC
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Would you do that for me also.Randy should know.
Babu
 
What is your camera number, babubu? Randy or I can get back to you quickly.

BC
 
Brent@RED said:
What is your camera number, babubu? Randy or I can get back to you quickly.

BC
Click to expand...
Brent,
I cant beleive your are whupping the kids (on Friday evening) filling the orders.
Thanks anyway.Randy just called me answered my Qs
babu
 
I know I'm way out from 802... But... are you guys getting anywhere near 1155? Or are we dreaming thinking its coming sometime soon?

thanks,
philip
 
Even without the shackles, we'd be here busting out butts to get you guys your orders!

BC
 
laselvasurf said:
I know I'm way out from 802... But... are you guys getting anywhere near 1155? Or are we dreaming thinking its coming sometime soon?

thanks,
philip
Click to expand...

You should have gotten an email from us last Monday with information? if not, we might have an old email address for you on file. Send me a PM with what email address is current.

BC
 
Brent@RED said:
Even without the shackles, we'd be here busting out butts to get you guys your orders!

BC
Click to expand...

Good nite guys.Going to movies with my daughters(Hoping they stop Yapping during the movie.God! I hate teenagers.
Bye,
babu
 
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