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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

1,000 - ?????

chas said:
Kelly has said in an other thread that if you did not know who your rep was you could pm her and she would tell you.

so I believe you do have a specific rep when your camera is being delivered, and as this thread is about getting your camera, I assumed my post would be taking in that context.
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sorry man was a little confused ...you posting same question earlier in another thread threw me off
 
Andrew McCarrick said:
If I were to order 8 cameras would that be considered one order or eight orders? Just hoping I would be able to work with one rep. instead of eight.
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Reps are assigned in batches of sequential serial numbers. So, if you order 8 at the same time, they would be in the same batch and therefore, have the same rep assigned.

BC
 
I wish Travis would reply my emails. they have some of my info wrong even though I've sent updated info to them already, plus they don't have the correct amount of pre paid credit on my account, I've emailed him explaining where I believe things went wrong but that was 4 days ago now, and I've heard nothing back.

are my problems being looked into? i hope so but who knows? not me.
 
chas,

I think they're just extremely busy. I haven't heard back anything from my emails yet and I needed to consolidate info from two different email addresses and make sure all the monies I've paid are accounted for and the accessories I've ordered find their way to the right place. We're supposed to get our next email on the 10th. So I'm assuming for now that this will all be taken care of and shown in this next email. If not, then I guess I'll have to call and get it sorted. For now, I think the best thing to do is just follow the instructions outlined in our "nearly ready to ship" email.
 
Jeff Kilgroe said:
chas,

I think they're just extremely busy. I haven't heard back anything from my emails yet and I needed to consolidate info from two different email addresses and make sure all the monies I've paid are accounted for and the accessories I've ordered find their way to the right place. We're supposed to get our next email on the 10th. So I'm assuming for now that this will all be taken care of and shown in this next email. If not, then I guess I'll have to call and get it sorted. For now, I think the best thing to do is just follow the instructions outlined in our "nearly ready to ship" email.
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I was think that as well until I saw in another thread that people were getting their emails seen too.

I'll wait until the morning of the 11th PT before I get really frustrated.
 
i don't know if this is helpful, but if you have a discrepancy in your account, it helps them out if you can e-mail them the documentation, instead of just relating the narrative of where it went wrong...

i had a rather large discrepancy between what i had paid originally and their records, but sending them the actual docs seemed to get the discrepancy cleared off fairly quickly...

i had essentially the same situation as jeff, two separate e-mail accounts, several orders needing consolidated...if you do the legwork for them, it helps.

...and a shout-out to my boy Nate on the Bomb Squad for moving my order along efficiently. can't wait!
 
planet e said:
i don't know if this is helpful, but if you have a discrepancy in your account, it helps them out if you can e-mail them the documentation, instead of just relating the narrative of where it went wrong...

i had a rather large discrepancy between what i had paid originally and their records, but sending them the actual docs seemed to get the discrepancy cleared off fairly quickly...

i had essentially the same situation as jeff, two separate e-mail accounts, several orders needing consolidated...if you do the legwork for them, it helps.

...and a shout-out to my boy Nate on the Bomb Squad for moving my order along efficiently. can't wait!
Click to expand...

I would if I could, but I'm living in another country at the moment to where all my statements go. My online banking doesn't let me access records from that long ago, and all the email I had to prove it were lost a few months ago, I've asked red for a copy of the emails a few times but they were never sent. If it comes to it I can have someone go and find the statements, but I really hope not as that would be more difficult that I would like too think about.
 
chas said:
I would if I could, but I'm living in another country at the moment to where all my statements go. My online banking doesn't let me access records from that long ago, and all the email I had to prove it were lost a few months ago, I've asked red for a copy of the emails a few times but they were never sent. If it comes to it I can have someone go and find the statements, but I really hope not as that would be more difficult that I would like too think about.
Click to expand...

Chas, I know your account is being worked on by Kelly and her team. As we all know, these orders were placed months and months ago and contact info has changed, etc. So, it may take us a little bit of time and research to make sure everything is synched up.

As an fyi to people, the way our system works is by lumping together your orders under same email address into one master account. If you placed three orders over the past 18 months under three different email addresses, we see three different "customers". So, it is a matter of getting these all consolidated and money moved into one account. Chas, not saying this is the case with you, just a statement to everyone.

Like Jeff said, we are swamped trying to give everyone attention as if they were our only customer. But reality is every two weeks, we have about 250 more customers added on to the "now delivering" group. The BOMB SQUAD is the first to arrive every morning and the last to leave each night trying to give each of you personalized service. Kelly is doing a thankless job of overseeing the BOMB SQUAD and helping them treat each of you like she was the one you were directly dealing with. When things go well (as it does with the vast majority of customers), the boards rarely hear about it. If there is a hiccup or delay, it is much more likely to be aired on the boards. I sit right next to Kelly and her BOMB SQUAD team and can tell you how passionate they are about getting you guys your cameras. In fact, there are some of the BOMB SQUAD guys at RED right now, off the clock, working on your orders as we speak. I am damn proud to work with each and every one of those guys.

That all being said, no excuses. We are going to keep working hard. We are going to keep getting better. And when you get this f'ing amazing camera in your hands, you will have a smile from ear to ear.

Thanks,
BC
 
It is being sent today PT, rest assured. It is prepped and we are blasting soon!

BC
 
Cool, got it.

But now I have a different question... the email shows my CA tax at nearly 10% of my total order. I'm assuming this is wrong?

I sent in the CA tax exemption forms and so I was expecting something more on the lines of 3%. Am I correct in my thinking here or is there something about CA taxes that I'm not taking into account that would make them nearly 10%.

(I've emailed my rep by the way, as well)
 
i got my email as well.

my contact details are now correct.

but, i followed the instructions to place any order for accessories in the red store but they are not showing up in the email.I used the same email address that the 'your camera is almost ready to ship' email went too. and things that i had emailed Travis about have not been deleted/removed from my account.

edit: switzerland seems to come up in your system as : SWAZILAND. please don't ship it to south Africa lol.
 
Heh. I'm gonna have to call... 'cuz my order is all screwed up. :umm:
 
Today I have had problems when I trying to make the international
transference (via wire transfer) to the Union bank of California. This bank says to me
that it does not accept at the moment international transference (wire transfer).

Why? i don´t understand it

has happened it to anybody?

i ´ like know it.

Why the California union bank haven´t any IBAN CODE?

----------------------------------------

Algún usuario español que haya comprado la RED,
con que banco hicieron la transferencia???
En mi caso con la Caixa estoy teniendo este problema, incluso al propio banco de mi sucursal en su terminal no reconoce el codigo swit.
Por eso tambien pregunto por el codigo IBAN, que es mas facil.
Gracias
 
ElysianChris said:
Cool, got it.

But now I have a different question... the email shows my CA tax at nearly 10% of my total order. I'm assuming this is wrong?

I sent in the CA tax exemption forms and so I was expecting something more on the lines of 3%. Am I correct in my thinking here or is there something about CA taxes that I'm not taking into account that would make them nearly 10%.

(I've emailed my rep by the way, as well)
Click to expand...

Tax exemptions are applied at time of invoice. Your rep can give you a revised total taking the exemption into account before the order is invoiced.

BC
 
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