Unable to activate HDRx on Scarlet

[Nicolò Rebughini]

How do you turn HDRx on on the Scarlet-X? I tried all this morning but seemingly I can't find a way to activate the HDR mode, once I select HDR from the menu on the touchscreen, the options "HDRx" and "OFF" are greyed out and I can't select them.

I lowered the resolution to 3K and even to 2K but the options are still greyed out. I am on stable firmware V4.

What do you think it could be the reason?

 

[Bob Gundu]

What's your framerate set to?

 

[Nicolò Rebughini]

My timebase and framerate are 23.98.

 

[ericyoung]

And what Redmag media are you using?

 

[Todd T]

I've only run into that when frame processing is enabled.

Double check all the "features" you might have active.

Otherwise do a "Restore System" to bring the camera back to factory defaults, and see if you can then activate HDRx

 

[Nicolò Rebughini]

I have the 64 GB Redmags. I also tried to lower the compression ratio, down to 10:1, but to no avail.

 

[Nicolò Rebughini]

I've only run into that when frame processing is enabled.

Double check all the "features" you might have active.

Otherwise do a "Restore System" to bring the camera back to factory defaults, and see if you can then activate HDRx

I double checked that all "features" like frame processing or similar options weren't enabled but that didn't work. Instead doing a factory reset worked flawlessly! Thank you guys.

 

[Trent Lillehaugen]

I double checked that all "features" like frame processing or similar options weren't enabled but that didn't work. Instead doing a factory reset worked flawlessly! Thank you guys.

Have the Sensor Sync Mode set to Genlock is a common reason people run into this. Of course, resetting to factory defaults will undo any setting that was causing the lock-out to begin with.