Steve Thomson
Well-known member
Hi Guys,
We have RED #525 and it gets used regularly.
After 6 months the camera started powering down for no apparent reason occasionally.
When it started happening all the time we investigated and found that the small hole on the battery that is marked negative was not getting proper contact.
This was fairly easy to rectify but still worries us that it may happen again without warning.
Since then all of a sudden our battery charger stopped working.
I assume that I can send this back under warranty? What is the process and turn around time for this?
cheers,
Steve
We have RED #525 and it gets used regularly.
After 6 months the camera started powering down for no apparent reason occasionally.
When it started happening all the time we investigated and found that the small hole on the battery that is marked negative was not getting proper contact.
This was fairly easy to rectify but still worries us that it may happen again without warning.
Since then all of a sudden our battery charger stopped working.
I assume that I can send this back under warranty? What is the process and turn around time for this?
cheers,
Steve