Build 17 - file says 'OFFLINE' , but plays in camera...

[Mark Deeble]

I have a single folder ( time-lapse shot 35GB) that won't play in Redcine or Redplayer but yet will play in camera. If I look at the folder, all the files seem to be there at c 4GB each - but just won't load

 

[Gunleik Groven]

Now... that's interesting:

http://www.reduser.net/forum/showthread.php?94156-Self-induced-But-quot-Files-offline-quot

 

[Gunleik Groven]

It's BTW not a RCX 17 issue, as I have tried to throw the files at older versions of RCX too...

 

[Mark Deeble]

Thanks Gunleik. I've tried it with an older RCX as well and nothing. This is happening with an 128GB SSD - no copying involved yet. I shot all yesterday with the same card at 96 fps without an issue (all those folders open fine) then in the evening I set up for time-lapse, so re black-balanced etc, shot a test which played back fine in camera and then shot the time-lapse this morning. All the folders play back fine in camera, but from where I black-balanced and reset the fps and shutter speed, all the folders go 'OFFLINE'. Trying red-undead next...

 

[Gunleik Groven]

Wonder if you're on a mac... Could you try a win-machine?

I have a hunch this might be a header issue...

 

[Mark Deeble]

I am on a Mac (we are a 100% Mac project) but I'll try and track down a Windows machine...thanks for the suggestion.

 

[Gunleik Groven]

Copied the files back SSD.
Trying to run REDundead on them...

Dunno if REDundead fixes header problems, but it kinda "should"

Doesn't hurt at least!

 

[Gunleik Groven]

REDundead seems to work, and I kinda see what has happened....

It seems like there is a difference between the names seen by Finder and the names REDundead sees in the metadata from the files...

So I guess it is a metadataissue...


Anyhow, seems REDundead fixes it!

Feel a bit relieved now...

 

[Mark Deeble]

Still trying... Tried RCX on Windows with no joy and REDundead finds the file but cannot create: /Users/admin/Desktop/REDundead/

 

[Gunleik Groven]

You must create that, and if your username isn't "Admin", the path isn't "Admin"...

 

[Lliam Worthington]

Hi Mark, I have the same issue occurring also with probably around a third of a bunch of timelapses I shot last week. Was also glitching in playback and not able to load some clips, which I thought was probably connected.

 

[Gunleik Groven]

Mark... If my post was unclear, it is pretty well described in the manual.

You nust make the directory yourself.
After you have created the directory, (let's say you did it on the desktop), the path looks like:

/Users/*your username*/Desktop/*name of folder you created*/

Hope that helps.

G

 

[Mark Deeble]

Gunleik - many thanks, it is writing now...fingers crossed!

 

[Mark Deeble]

Lliam - there must be a bug somewhere. Now I've got REDundead working though, I am slowly retrieving the folders - and they are all loading / playing OK.

 

[Gunleik Groven]

Lliam - there must be a bug somewhere. Now I've got REDundead working though, I am slowly retrieving the folders - and they are all loading / playing OK.

Glad for you!

Mine are working fine too.
Playing like nothing happened.

Was a bit scary, though.

But the "recoverd" files all have new names...

 

[ericyoung]

Gunleik, were you doing timelapse too?

Gunleik and Mark, were you shooting on freshly reformatted Redmags for the timelapse, or a Redmag that already had other non-timelapse footage?

Just throwing some ideas on possible common factors to isolate this bug.

 

[Gunleik Groven]

No timelapse. And to me it seems to be a metadata messup. Freshly formatted mag, though

 

[Mark Deeble]

I was shooting time-lapse on a mag that had other material on it ( 5K, 96 fps) and I then black balanced for the TL, tried a couple of different speeds etc, so there were a lot of changes.

 

[Anthony Melton]

We are having a similar problem, with some red footage we captured on an Epic... Mostly the footage from the shoot works and correctly imports/plays in RCX, a slect few clips show as offline, yet will play in camera. REDundead doesnt seem to run on the REDmag with 128SSD, source and destination are correct, but just says DONE! and doesn't actually run to fix the files.

Dd you ever resolve your problem? Thanks.

 

[Brett Harrison]

I ejected the mag without safely ejecting it, and then copied the corrupted files storage (was pressed for time and low on redmags). Came home to 'media offline' and then copied the files to the redmag again (formatted to FAT32 of course) and ran REDundead on that. It worked. So relieved.

Pay careful attention to the instructions and Gunleick's guidance and you may have the same success.