WHY DOESN'T AUX POWER ON THE PRO I/O WORK ITS BEEN 7 MONTHS

[Paul E. McCarthy]

I'M GOING TO BUMP THIS UNTIL RED COMMENTS.

IF ANYONE IS PISSED ALSO PLEASE GET INVOLVED.

 

[Johnny Friday]

have you tried to just call red and ask to return it?

 

[Paul E. McCarthy]

They want 30% restocking fee and $100 evaluation.

do the math, = over a grand loss

 

[Johnny Friday]

I would think you could get them to take it back with no fee....product does not work and therefore......

 

[Paul E. McCarthy]

They admit it doesn't work. They said it would work with this next build but it doesn't. I resent in an RMA over a week ago and have heard not a peep.

 

[Johnny Friday]

If me, i'd call my rep and ask for his/her manager and move up the food chain. I've had great success in asking for what i thought was right from RED....your rep usually has to follow the company line....but eventually you get to someone that will do the right thing. Seems cut and dry. good luck

 

[Paul E. McCarthy]

they just keep asking for a log file over and over again. And say that its gone to the engineers.

 

[Nick Grow]

Paul, I have access to all of your previous correspondence with RED SUPPORT. Please email me at nick-dot-grow-at-red-dot-com and I will be happy to address this with you directly.

NICK