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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Now it begins. Red BT shipping

Chris Pyle said:
Picked mine up yesterday in Irvine at Red Headquarters. Pretty cool. The camera looks to be in very good condition. Unfortunately they didn't have the Nikon adapter ready for me so I can't put a lens on it yet. So I'm still waiting..... :-)
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That's funny...Red is claiming that I received my Nikon adapter in a FedEx package, but I absolutely never did. They are investigating the issue.

i really hope it gets sorted before I receive the R1 body.
 
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Just to clear some things up for everyone, if you select wire transfer it will post to your “My Accounts” Section when RED receives it, this is not the same with credit cards, the card is charged when a product has gone through the allocation process and is ready to ship that is why you will NOT see funds in your “My Account” section.

Once a product is allocated in will go into processing, when it hits the payment process it will either charge a card that was elected when you place the order or it will take money from account if you made a wire transfer. If neither payment was made a report is generated to let the Bomb Squad know so they can contact you to arrange payment so the order can be processed and shipped.

Based on the current allocation we estimate to be caught up within the next 10 business days on all BT RED ONE Orders, as always things can change but we don’t foresee any issue hitting that.

Thanks,

Keegan
 
michaelk@RED said:
Just to clear some things up for everyone, if you select wire transfer it will post to your “My Accounts” Section when RED receives it, this is not the same with credit cards, the card is charged when a product has gone through the allocation process and is ready to ship that is why you will NOT see funds in your “My Account” section.

Once a product is allocated in will go into processing, when it hits the payment process it will either charge a card that was elected when you place the order or it will take money from account if you made a wire transfer. If neither payment was made a report is generated to let the Bomb Squad know so they can contact you to arrange payment so the order can be processed and shipped.

Based on the current allocation we estimate to be caught up within the next 10 business days on all BT RED ONE Orders, as always things can change but we don’t foresee any issue hitting that.

Thanks,

Keegan
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That's really good news Michael!

Thanks a lot for the info!
 
post some pics!! how much damage??
 
Still waiting with DHL. My Red Accessories have processed through customs and are on their way here (they left California last night), but the camera has been stuck in customs for almost a week now. Filed paper work, complains, power of attorney, everything... Looking like I'm gonna have to drive 2 hours each way to pick it up myself...

UPDATE: If you are ordering from anywhere outside of the country of origin, do not use DHL. This has been the worst customer service I have ever delt with. I've made upwards of 100 phone calls in the past week and sent upwards of 100 emails.
 
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Day 30, running low on food and water. Internet data cap reached from constant refreshes. The fight is hard, but must last another week before allocation email arrives.
 
Stay strong, brother.
Jett He said:
Day 30, running low on food and water. Internet data cap reached from constant refreshes. The fight is hard, but must last another week before allocation email arrives.
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The excitement is killing me at the moment. My top handle and top mount are here, Monitor on its way, Batteries on the way, Battery belt clip on the way and charger. But don't know if RED is on its way yet. I can't wait to just see this e-mail saying its on its way. Every time I check my mail and see I've another inbox I'm praying its from Red. Ordered really early (like the 3rd or 4rth, but payment didn't get taken out of account until the 14th november. Will be 4 weeks wednesday coming since payment was taken. Really hope to hear word but RED customer is service is great, Sam is my Red europe rep for this and he has been great. Trying not to annoy him by asking him anymore though lol
 
Stephen Brock said:
Just got our allocation notice yesterday! Ordered 11/4. So I'm hoping that means 3-5 days till shipment?
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11/4? Yikes, that means I've got another two weeks to wait (11/9). I got my Redmag and Station two weeks ago, no sign of the camera, except in my RAW dreams...
 
Can anyone confirm that whether the 48GB SSD works with the current beta firmware?
Because I bought a pack of 4x48gb SSD. And my rep told me that it will work with the Red One without issue.
And there have been report saying that the 48GB won't work until a new firmware come out.
If so then I'm screwed.
 
There's a new email from my rep confirming that the 48GB SSD is not working with the Red One /___\
So all my 4x48GB are useless until the new firmware come.
 
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Lau Ho Ming said:
Can anyone confirm that whether the 48GB SSD works with the current beta firmware?
Because I bought a pack of 4x48gb SSD. And my rep told me that it will work with the Red One without issue.
And there have been report saying that the 48GB won't work until a new firmware come out.
If so then I'm screwed.
Click to expand...

A friend of mine didn't encounter any problems using the 48gb SSD.
 
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