Weird B/W Signal on RED Touch 5" LCD after Startup - help, please!!!

[Clemens Jezler]

Hey RED-users,
I've had a very annoying problem with my Scarlet-X / RED Touch 5" lately:
After startup, the LCD only shows it's left have in white and it's right half in black with green stripes (image attached).

After restarting the camera it usually works, but today on a shoot it took me 10(!) restarts,
until the LCD finally showed the correct image. Couldn't work like that and had to switch to my DSLR...

Has anyone had similar problems?
Any advice how to solve it?

Thanks guys, any help is highly appreciated!!!

 

[Thomas Koba]

Unlug and replug the camera cable while camera is running.

 

[peter dalby]

Pressing the buttons on the side of the monitor works for me. My Scarlet almost always start up with this b/W screen, sucks, but hope a fix is on the way...

all the best

Peter

 

[Carmine Scalzi]

Actually 99 per cent of Scarlet owners (me too...) got this annoying problem after the firmware update. I rolled back to the 3.2.8 version of the firmware but this didn't fix the problem. Hoping in a prompt firmware to fix this...

 

[Clemens Jezler]

Problem solved, thanks for the quick help!
Haha, it actually is that easy:
Just press the lower button on the LCD and everything works fine.

Shame on me for not figuring it out myself and sorry for opening a thread for this silly issue!
Hope at least it's helpful for some of the other 99% of the users facing the same problem... :wink5:

 

[Carmine Scalzi]

Good 4 U, nothing happens with mine.

 

[Wil Wong]

Yeah, no buttons worked with mine either but pulling the plug. Definitely waiting for a fix.

 

[Karl Krings]

me its the same. Had it once but only with red volts.when using my bricks everything works fine restart without rv's and ist worked there is something between sidehandle and rv's. Think they will fix it soon....

 

[Wil Wong]

I don't have the side handle and it happens to me. I do believe it is software related and not hardware related. Sure it'll get resolved in the next build. Pulling out the cable can be difficult sometimes cause they are so well built...at least they are for me (maybe I'm just weak...ha, ha).

 

[Cedric Larvoire]

I guess I'll wait to upgrade

 

[Carmine Scalzi]

I guess I'll wait to upgrade

definitely... btw some functions in the current firmware are really important to me...

 

[Brian M Lynch]

I too had this problem on a rented scarlet, but pulling the cable and reconnecting it worked for us.

I Pulling out the cable can be difficult sometimes cause they are so well built...at least they are for me (maybe I'm just weak...ha, ha).

Don't worry Wil - I have a ton of trouble pulling those things out too. Especially the power connector cable. Hope it's because they're well machined, not because we are weak!

 

[Wil Wong]

Say anyone install the new firmware yet? Did it fix this issue of the b/w screen? I'm guessing it did but I won't be able to install the new version till later.

 

[Carmine Scalzi]

Update with the 3.2.19, it fixes everything. And there is the new 3.3.3 firmware too with playback enabilng, (but it's beta, I got a lot of problems and rolled back to the 19..)