Epic does not see Quad Battery Module or RedVolts in it

[Dennis Guskov]

First day today with the Quad Battery Module on set. It does work, but does not show the batteries or their status in the POWER menu screen. It reports "RM B" at 0% and the brain PWR LED blinks. Quad Battery Module's LEDs are all off. See the pictures.
However, it does show the side handle battery info correctly.
I am on the latest release firmware (3.2.16)

Faulty module? or faulty camera?
Anyone else had this issue?

 

[George Butterfield]

I have a similar situation with the latest beta software

 

[John Marchant]

Module adaptor properly tight? It needs more than just a light 'nip' on the bolts for everything to make contact and talk properly, as the rubber blocks take a little squeeze.

 

[Dennis Guskov]

well, I did try to wiggle it, take off, remount, push together for better contact - nothing worked...
anything else you can suggest to try?

I do have to note that my redmote does not work when docked, so perhaps there's something wrong with the connectors on the back of my epic and nothing attached to it can properly work?

 

[Claus Mueller]

I have the same problem and EPIC is on firmware 3.3.3. Everything is properly tight.

First day today with the Quad Battery Module on set. It does work, but does not show the batteries or their status in the POWER menu screen. It reports "RM B" at 0% and the brain PWR LED blinks. Quad Battery Module's LEDs are all off. See the pictures.
However, it does show the side handle battery info correctly.
I am on the latest release firmware (3.2.16)

Faulty module? or faulty camera?
Anyone else had this issue?

 

[Domenic Barbero]

You did turn the lock on the bottom correct? Simple but it gets overlooked.

 

[Claus Mueller]

yes, locked

You did turn the lock on the bottom correct? Simple but it gets overlooked.

 

[David Bourla]

I had the exact same issue. A reboot fixed it. But once in a while it still happens.

 

[Louis Maddalena]

i had the same issue on my last shoot, and I only had the quad module.. I couldn't even get the camera to turn on... after remounting it a few times eventually the camera started getting power from the module and it worked... been fine since, dont' know what caused it.

 

[Tim Bradley]

I had the exact same issue. A reboot fixed it. But once in a while it still happens.

same for me. First I did a re-dicover in the menu then rebooted and alls well now