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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Everything I Hate About My Scarlet!!!

Antonio,

I have yet to experience the situation that you have encountered, and I hope I never do, however you do raise a valid concern about the side handle possibly contributing to the problem. I too am curious to know more about whether or not others have suffered the same issue.
 
Personally, I haven't shot very long takes yet. However, I have noticed that the REDvolts can be very warm (I hesitate to say "hot") when you take them out for a recharge. I suppose their proximity to the camera when housed in the side handle could make this possible. A rear battery module or an A/B or V-mount should negate this possibility. Not sure I'd call it a "design flaw" though.
 
Terry VerHaar said:
Personally, I haven't shot very long takes yet. However, I have noticed that the REDvolts can be very warm (I hesitate to say "hot") when you take them out for a recharge. I suppose their proximity to the camera when housed in the side handle could make this possible. A rear battery module or an A/B or V-mount should negate this possibility. Not sure I'd call it a "design flaw" though.
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it gets fairly warm in the battery module as well, its just the nature of things with batteries:-)
 
Awarded first place "Douche Post Title of the Month"
 
Haha. And I always knew what a really swell guy you are, Josh. :sarcasm:
 
The only I thing I can think of to be improved would be to have some way to get the leftover pixels from a wider aspect ratio over to the sides. e.g. 5K @ 2.35. It's just a pain to always have to think one step up in a prime's focal lengths plus it would be great to use that extra real estate.
 
Terry VerHaar said:
Personally, I haven't shot very long takes yet. However, I have noticed that the REDvolts can be very warm (I hesitate to say "hot") when you take them out for a recharge. I suppose their proximity to the camera when housed in the side handle could make this possible. A rear battery module or an A/B or V-mount should negate this possibility. Not sure I'd call it a "design flaw" though.
Click to expand...

Hi Terry,

yes, maybe not a 'flaw' but more something that can be improved, if indeed heat is being transmitted from contact with internal connectors or camera chassis. For example, some sort of aluminium mini-spacer between handle and camera body. Once the first Redvolt was drained and I swapped it with a fresh one, the camera started to have more and more episodes of overheating. Of course I was relying heavily on the redvolts (four in total). The ideal scenario would be to have the v-locks. But this does raise the question about how effective the sidehandle is as a power source for the camera. The way I see it is you either have the option for the very occasional tight shot where a minimal rig is required, in which case all is fine as is, or you can actually have the option to shoot for some time using the redvolts only. In sensitive documentary settings where you may need to get in quickly this may be the only option you have and to have the fan kicking in at 100% in a quiet room can be a bit off putting.

A
 
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Antonio Ribeiro said:
Hi Terry,

yes, maybe not a 'flaw' but more something that can be improved, if indeed heat is being transmitted from contact with internal connectors or camera chassis. For example, some sort of aluminium mini-spacer between handle and camera body. Once the first Redvolt was drained and I swapped it with a fresh one, the camera started to have more and more episodes of overheating. Of course I was relying heavily on the redvolts (four in total). The ideal scenario would be to have the v-locks. But this does raise the question about how effective the sidehandle is as a power source for the camera. The way I see it is you either have the option for the very occasional tight shot where a minimal rig is required, in which case all is fine as is, or you can actually have the option to shoot for some time using the redvolts only. In sensitive documentary settings where you may need to get in quickly this may be the only option you have and to have the fan kicking in at 100% in a quiet room can be a bit off putting.

A
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As I couldn't afford a Scarlet yet, I don't know .. could you use a beltclip v-mount and have the sidehandle working? Would keep your setup nearly minimal ....
 
The problem is not the batteries - it is the power management. What I believe is the key element contributing to the delay of power management release is that fact that even when we are not recording - the camera still has to debayer the live picture for the monitoring path - which IMHO drains the most power anyway. Perhaps a hot-key to turn off the monitoring path (and the debayering), or at the very least a standby mode. But I am sure they are working on a way to save some power while still allowing for some live monitoring...

One thing is sure - it is coming...
 
To add to what I've just said - I would like to see a mode that turns off the live monitoring path (and the power hungry debayering) but allows us to continue to use all menus - so we can go about setting up our projects and camera settings without draining much power. Then simple push of a button and the image path is enabled...
 
Great Customer Service!!

Great Customer Service!!

UPDATE: So, I opened a ticket about the clock resetting every time the power was disconnected. RED responded quickly with an RMA to return the camera as soon as it was convenient. I had a two week window between shoots so I sent it in on a Monday, 2 day shipping courtesy of RED. It arrived there Wednesday, and they dealt with the issue within a couple days. The camera was given a once-over and pronounced healthy. It was shipped OVERNIGHT on Monday and is back in my hands, ready to rock. Total elapsed time, slightly more than a week. All through the process, the communication was great and each inquiry I made was responded to almost immediately.

Kudos to RED. Great customer experience and it's very nice they took care of this small but annoying problem as if it were a major breakdown; quickly and efficiently. Thanks to Chad and Christine for doing a bang-up job!!

Now, if I could only get that cable to stretch a few inches!! :devil:
 
Terry, maybe see if someone is willing to trade you. A lot of people like the shorter one. just saying!
 
I hate that I've spent over 20 grand with Red and they still charge me in the Hollywood store for a sticker to put on a Pelican case. Really?
 
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