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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

unable to download Epic firmware 3.0 from Red.com. I'm signed in and own an epic?

Michael Totten

Michael Totten

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There's a "locked" icon and I can't unlock it :)

Anyone know what may be going on?
thanks:)
Michael
Epic X 2310
 
Ivan,

I see the request to your Bomb Squad Rep, they need to follow up with our IT Team on this since your account is marked for download approval. You wont be waiting a week, we should have this resolved in a few hours.


Ivan G said:
Still no sign of support. Is it really going to take a week for me to simply log in to my account? Really?
Click to expand...
 
Michael.

We need to follow up with our IT Team, hold tight.


Michael Totten said:
There's a "locked" icon and I can't unlock it :)

Anyone know what may be going on?
thanks:)
Michael
Epic X 2310
Click to expand...
 
@Michael- You should be all set.

@Ivan- Your Bomb Squad Rep has emailed you to confirm some account info since it looks like you have 2 active accounts.

Best Regards,

Keegan
 
Ivan,

I have been working with our IT Team on this, the cause of this occurs because your not selecting the account you have your camera under. We run into this when customers use the same email on 2 accounts. I will have Jenn touch base with you to walk you through this.

Regards,



Ivan G said:
Still not working. Is there another way of downloading the firmware?
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