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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

[resolved] Very disappointed with Cinema Oxide V-mount battery plate

That's a good point Jay. I've also heard the same thing about how different cultures approach a dispute with a vendor. Regardless of how you'd like to handle a problem, we just want all of our customers to know that we are here to make a transaction EXCEED EXPECTATIONS. If you're not 100% satisfied, contact me anytime day or night and we'll work to resolve an issue. Its important to me personally that as we grow we always improve our relationship with our customers
 
Mestizo Devon said:
No excuse for producing a cheap product!
But it seems as if many companies do.
James it was your $$$$
No problem to express how you feel and if the
quality doesn't meet your standards request your money back.

No one should have a problem with that!

Not to rant just tired of the BS
Click to expand...

Of course, how you go about that process speaks volumes about you.
 
I wasn't bashing....not my style. And although James wasn't holding back, I felt I needed to make note that I wasn't completely happy with my plate either, compared to other plates I've seen/used (industry standard?). And really, it was more of a comparison to your other products, which have exceeded expectations. Your commitment and service is excellent and I appreciate it :)
 
Man, this is a bit of a tightrope. Who does this forum serve? IMHO it has to be the USERS first.
I appreciate James stepping up and letting folks know his experience, and backing it up with pix. I would maybe have reached out to the vendor first, and at least let them know I wasn't happy AND that I felt I needed to let other Redusers know, but I still think that letting USERS know what happened is serving the _main_ community of this Forum, Red camera owners, best. Thank you James!

And then of course vendors are more than welcome to tell there side of the story, which I think Jason did here in a very even-handed way, to his credit.

We can argue about protocols and who to talk to first, but I guess my concern about circumventing the Forum and make it just a one-on-one with the vendor might solve THAT individual's problem, but that does nothing for the USERS-at-large being informed of a possible problem with products we all want to buy.

And for the record I have bought a few bits from CinemaOxide (not the plate) and they have treated me very well. I will shop there again.

Stu Aull
S-X #00199
Alaska
 
Fair point Jay. I'm just finding my way in this brave new world of social media, of interacting with suppliers and fellow users through forums. I probably should have emailed Cinema Oxide first. I was just so stunned, jumped the gun and thought about warning people, rightly or wrongly. I have to hand it to Cinema Oxide though. That was a VERY professional and detailed response above and some of the best customer service I've ever seen. I think the problem might be the build quality of the parts they're getting from Switronix - and of course, nothing is to be gained by getting Switronix's Scarlet plate instead because the guts of it is the same. I do really appreciate Cinema Oxide's openness and frankness about their build process and their very generous offer to make a customised plate. I'm personally going to think about it and talk to other users of the Switronix-based plates. Part of me is inclined to pay the extra cash and swap it for the View Factor plate but I'm going to consider Cinema Oxide's assurances about the plastic quality and the hot glue. I am a little worried that either might bend or melt under heat. The plate is sitting up against a hot part of the camera afterall. Whatever I decide to do with my plate, it's clear from this discussion that Cinema Oxide takes the concerns of it's customers very seriously - and is concerned about build quality. Their response has been exemplary. Part of me feels bad for raising the issue publicly but part of me thinks this openness has been good.
 
And I have to second Stu's comments. There are lots of stakeholders in this community: Red, sponsors etc and they are all important but this is a user group afterall and our first duty is to each other.
 
I had to chime in. As you can see on this thread and a few other threads, Jason has tons of supporters. Seems that he genuinely cares for his customers. You can't say that about all vendors. I've bought a few things from him and he's always been quick at responding, and always helpful.

I think I'm a pretty good judge of character, and Jason's a class act.
 
sad to hear.

James Fleming said:
So the Switronix and Cinema Oxide battery plates for Scarlet and Epic have started to come off back order. I've been waiting a while so you can imagine my initial excitement today when I received my Cinema Oxide battery plate in the mail. That excitement quickly faded when I pulled out this suspect object from the package...

I had received the Cinema Oxide brick back plate that the battery plate mounts to already and was impressed with it's quality (sturdy aluminium construction, even if a bit disappointing in that it doesn't cover the camera's contacts - minor detail). I can only describe the build quality of the Cinema Oxide battery plate as 'appalling'. Although, the word 'shocking' also comes to mind. It's made of the cheapest, most fragile, toy plastic. The back of the plate isn't even covered! And inside there are exposed wires afixed with hot glue! When I went to mount the plate on the camera I realised the plate isn't even flat. It is slightly convex so it flexes when tightened to the camera. THIS is the thing powering my $15K camera?! Very disappointing Cinema Oxide. Your other stuff is great but this plate shouldn't even be on sale. Here are some photos that speak for themselves.

I had the pleasure of using the Viewfactor plate previously. It's great but more expensive. I'd have to say, at 50% more expensive, it's ten times the quality. The switronix plate is the same price as the Cinema Oxide plate but it looks to be plastic too. Is it any better? Should I ask for a refund?
Click to expand...
 
James, feel free to pursue whatever direction you choose. If you decide to keep the plate, please be confident in the hot-melt glue in the heat. Many manufacturers use a similar material in various parts of their electronics. Bear in mind that the melting point of hot-melt glue is 380 °F (193 °C). These temperatures are generally not achieved on film sets in the camera department. Also the Brick Back plate is acting as both a heatsink as well as a spacer between the camera and the battery plate.

Regarding the slight bend in the plate, its possible this may have distorted in transport to Australia from the USA. I expect that once its screwed into our Brick Back plate, it should go back to being perfectly flat. Let us know how that goes.
 
Jason is a great guy. It appears he is bending over backwards to rectify this situation. What more could you ask from someone?

Sheesh!
 
In case you're confused, Yean is referring to The Cloud. http://www.cinemaoxide.com/the-cloud.php

Yean and I have been trying to catch up with one another on video Skype for the past 3 days, but the time difference from USA to Singapore has us beat.

Yean I'm going to log on to Skype now if you'd like to watch a video.
 
Terry VerHaar said:
Of course, how you go about that process speaks volumes about you.
Click to expand...

Sure, if we are drawing ASSumptions! A few lines of text isn't a summation of a guys life.
I've purchased from jason and I'm satisfied. When someone speaks up about a products
short falls, many are quick to attack. Also if one guy dislikes a product, it shouldn't doom
the product or the maker. The sweep it under the rug, remove the post business is another
story.
 
"Man, this is a bit of a tightrope. Who does this forum serve? IMHO it has to be the USERS first."

Right on. Look, basically I won't consider buying this plate now, and I'm grateful for the post. It's honest. Period. As far as contacting the company first, i don't feel it's a requirement or that it reflects on the OP's character. I'd be pissed too. Companies are quickly becoming aware that if their products are misrepresented or just suck, the public has no mercy. This is life.
 
Jake Wilganowski said:
"Man, this is a bit of a tightrope. Who does this forum serve? IMHO it has to be the USERS first."

Right on. Look, basically I won't consider buying this plate now, and I'm grateful for the post. It's honest. Period. As far as contacting the company first, i don't feel it's a requirement or that it reflects on the OP's character. I'd be pissed too. Companies are quickly becoming aware that if their products are misrepresented or just suck, the public has no mercy. This is life.
Click to expand...


Well put.
 
Thank you for your review. I don't think reviewing a product you paid your money for "flaming" (a term which doesn't apply in this context) or "uncool" (what does that even mean?). I don't need to ask a restaurant owner, or movie producer, camera equipment manufacturer, etc., before I review their products. My paying for the product was the "permission" to do so. Every time Ruth Reichl wrote she didn't like something a restaurant she reviewed served she was being "uncool?"

That said, I don't think it's unreasonable to give a vendor, no matter the size (one person or big company = irrelevant), a chance to make something right before I post. If they correct it then at the end of the day there has been no harm or foul. If not, they are being "uncool."

Moreover, perhaps the most "uncool" thing possible in this situation (apart from a refusal to satisfy) is for the vendor to say they are being "bashed" when they don't like a review. It's a strong signal that the vendor might not have it in them to be a provider of goods or services.
 
This may "be life" -- as we're all too aware. But succumbing to the dog-eat-dog mentality I don't think serves any of us well. I think a lot of class was demonstrated by Jason and responded to with like class by James. Nice to see.
 
Jay A. Kelley said:
I cannot comment on this without checking with the vendor first, which is what I think would have been a good call for you. We need the smaller companies, they do a lot of stuff the larger ones won't. Whe you flame them on a forum like this, without giving them the chance to make it right for you in private, you do far more damage than just one product.

If you made an error in a production, would you want the client to flame your work online, or come to you first to see if there was some was to fix the problem?

Just sayin
Click to expand...

Hey Jay,

Before strapping on the superhero cape to protect all small RED vendors . . .

6884204080_ababe52fcd.jpg


. . . you might want to disclose that you have a business interest with Jason @Oxide and don't seem to hesitate to spread FUD about his competitors on this very same forum. I do not subscribe to your concept of keeping REDuser comments and observations about any product or vendor private and secret. I come to RU for an honest and raw take on all things related to RED.

A data single point is of little use - when I see many consistent posts about fit and finish or reported bugs then a trend becomes apparent. We're all big boyz here and can self filter those with a possible agenda. Like the OP or yourself.

http://www.reduser.net/forum/showth...-5-0-touch-LCD&p=969402&viewfull=1#post969402
 
I guess in general I really appreciate a good ol NON INFLUNCED review. Too much "review" crap is written in print and online with hidden agendas or partial ommissions regarding problems etc. I feel this guy posted what I would feel if I were in his shoes. I don't want to hear the review after he has been "taken care of" by the company, I wanna hear it raw from the front lines. Don't get me wrong, I get that companies need the ability to rectify problems, but as a potential buyer I wanna hear about it first, then read the rest of the thread where the company fixes the issue. I want it all, from beginning to end. : )
 
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