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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Don't understand Scarlet Queue ... why we are left Alone for every orders...

M

Meddy MOST

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Hi,

It might be my first complain here...hehe
The first thing I will say before the flaming tournament start is I'm one of the biggest RED Fan, a true one, but, sometimes, somehow, a fan can be also bothered like everyone

I'm really surprised about what is happening regarding Scarlet Shipping in Europe... WHat I mean is, I know that they are pretty slammed.... each time, I write an email I'm begging for a pardon, too afraid to bother them. This is the first time in my whole life I'm begging pardon for something I'm going to buy, for a service I might have to ask... anyway

I had many questions regarding my EPIC-X order and my Scarlets orders, no one wanted to answer me so I ordered almost 60 000 $ of products alone...and I'm not as fluent in english so It would have been nice to get some help when I have done all my orders........ in fact, everyone seemed to be annoyed when I was calling so I stop to call. I just sent some emails however, as there are many emails pending, waiting for answers, it can be a very long wait...

Regarding the Scarlet.
I noticed that Scarlets are allocated to some people with higher SO number and order date than me ... I'm quite confused. I understood that US is different from Europe as RED UK is taking care of us but I'm talking about the European allocation... I thought that RED would have changed their order processing/management and go for a more equal way (I mean by order dates, etc... )
However, I noticed that people from Europe are getting their Scarlet even before I was contacted. I'm really happy for them, quite nice to see finally some movement in Europe. I'm not a jealous guys who want to complain but here is my point:

I'm going to shot a feature movie January 3rd and I would have really wanted to shoot with the Scarlet.
This is why, at 3:45 in the morning, I was still woke up and I ordered the camera this Nov 3rd ... fighting with the RED site which was attacked
I thought I could make this dream come true, shooting a film with my own camera, not the one belonging to the companies I'm working for... and now you are telling to me that I might get my camera next year ... I'm pretty sad anyway because I feel a little bit abandoned by my favorite company, RED
My rep told me that he will do his best to get it shipped before December 22th, but, far away from US, he seems to be really disarmed to make the things move for me.

So I just hope that people looking at this thread from RED can make something and accelerate process of my order and make this package ship before Dec 22th...I think with SO-0997 and PL Mount I deserve this ... If it was fair I should have been one of the first to get it in Europe.
OK, if it's not for me, just do it for my computer ! I slammed it on the table when I was ordering as I thought the RED Site SlowDOWN was due to my internet connection ... in fact, I had to buy another computer... lol ... I think I'm a crazy fan, yes I know but let's make this dream come true ... please

Just want to point out something else.
I had to call RED UK to clarify many things, why I was not asked to pay for the EPIC-X deposit, why I was not asked to pay for the camera which was allocated,... and the answer was:
"I can do it now"... naturally....... which means if I would not have made this call nothing would have been done. and this really strange methods ... I thought that everything were automatic and computerized and clearly managed.

I know that I'm not Peter Jackson, just a simple guy always complaining but damn I love your cameras, they are making me crazy and this is why I'm here to make this awful complain, I'm shamed of it but anyway I said what I had to say...

I can also add that the one who take care of the situation at RED UK was really nice and very helpful seriously. This helped me a lot to get calmed down...lol
BI know that everyone at RED doing their best and working 15 hours a days, and I wish you all the best for the future. Just hope that you will be able to clarify and resume those kind of situations as mine very soon :)

And now the flaming tournament can start
Enjoy
 
Meddy, I looked up the order by the SO you have in your signature. The owner of record for that account was notified a few days ago via email that the camera would be allocated within about a week. I am not quite sure why you'd feel abandoned as the notification went out when that order was up in the queue. You can work directly with RED EUROPE to get the order processing.

BC
 
Thanks Brent for the Heads up ... I'm taking care/admintrating/ many Red cameras but this particular One is mine, bought it with my best friend, an old childish dream ;)
In fact it was not written in a week but only you have a camera nearly ready to ship ...payment method... thing that I have to do and confirm.
I asked by email the way to process my order then I was asked to read again the email... I've done it for a whole day and then I called back and was surprised to know that everything was ready to be proceed Just needed confirmation and CC payment...

I can also add that we received the allocation Dec 15th with SO 00997 where SO 16XX was allocated Dec 13th... If you think that could help to undestand why I received it later and why I'm confused.

Cheers
 
If you are crazy, then you'll fit right in with the rest of us in the RED family.

BC
 
Meddy MOST said:
Thanks Brent for the Heads up ... I'm taking care/admintrating/ many Red cameras but this particular One is mine, bought it with my best friend, an old childish dream ;)
In fact it was not written in a week but only you have a camera nearly ready to ship ...payment method... thing that I have to do and confirm.
I asked by email the way to process my order then I was asked to read again the email... I've done it for a whole day and then I called back and was surprised to know that everything was ready to be proceed Just needed confirmation and CC payment...

I can also add that we received the allocation Dec 15th with SO 00997 where SO 16XX was allocated Dec 13th... If you think that could help to undestand why I received it later and why I'm confused.

Cheers
Click to expand...

I am not quite sure what you are asking.

BC
 
sorry Brent I edited my post... have not Seen that you had answered lool

Just asking why there was a delay between my order and the two other Ones, orders which were done a day after me
(I received notification later and therefore I Will probably get the camera after the 3rd)

Just Wanted also to point out the fact that I was not really helped during Stage 3,5 ordering process ....
 
I don't know what other order you are referring to. I only know that I looked up SO-50997....

This is turning into a two-way conversation. This would best be continued via discussion with the people at RED EUROPE you have been speaking to. If you want to cc me on those communications, that is fine.

BC
 
Ok I was talking for instance about So 501632...
But I don't want to bother you anymore I Just Wanted to point out certain things anyway thank you for answers. Always direct to the point :)
This was really Nice from you having your support and feedback... I Will listen to your advice and see that with Red Europe Just hope that they CAN answer me because its pretty hard to have answers they must be really slammed

Best regards
 
my bad...camera number 30. SO-51632
In fact someone from Germany
Might the community giving me bad info and advice then ? I will contact RED Uk anyway and CC the conversation to you
thank you for your support

I'm really happy to see people in Europe getting their camera finally !

Cheers
 
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