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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Not much communication from RED

Brent@RED said:
Yeah, I can either post on REDUSER or make sure SCARLET-X orders are going out the door. Choices, choices...

BC
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Given sufficient quantities of Red Bull, you should be able to do both ;)
 
Scarlet was my first purchase through Red and I too have had the opposite experience. I immediately got my confirmation email and have had questions answered promptly about additional accessory configurations by my bomb squad rep. MJC
 
Mike_C said:
Scarlet was my first purchase through Red and I too have had the opposite experience. I immediately got my confirmation email and have had questions answered promptly about additional accessory configurations by my bomb squad rep. MJC
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I see my order online, i have trust, i'm patient and all, but... just curious

How do i find out who my BombSquad rep is if i haven't communicated with Red directly? :)
 
I've made a point of leaving my Bomb Squad rep severely alone, for precisely the reasons Brent states.

One of my mates ordered a Scarlet virtually simultaneously with me, around 8.30pm PST, and his Bomb Squad rep said they had planned on having a good few cameras ready pretty quickly, and was 'optimistic' his order would go out on the 1st, so hopefully mine will too.

Sit tight folks!

Mike
 
Well from what I can see I have nothing to worry about, as I suspected an influx of orders have come through, an amazing product so no surprise here. Thank you BC and all for your responses.
Joel.
 
No Worries Joel,

If you are new here, it just takes some time to realize that there is no hidden agenda. No BS beyond what some might imagine. It does happen. It just cannot be scheduled to the minute when you are doing it the RED way.

Welcome and hang on for the ride!
 
Thanks Mike for passing along the info from your friends rep. Some of us haven't spoken with anyone from RED directly yet. This type of 'unofficial' info about the state of things in RED's shipping dept. seems to confirm my suspicions that they will have things pretty well figured out by the 1st, as to "expected delivery" times on Scarlets. Mine was ordered on Nov 03 too and I'm just hoping that Santa Jannard will bring me something great in a nice RED box for Christmas!
 
Does anyone know what happens when our camera is "allocated"? Is there anything in our order status that shows us this has happened? Is there a further stage after a camera getting "allocated" that we need to go through before hitting the "shipping" stage? Just curious about RED's workflow on this.
 
Brent,

Tell Jarred we need to see Scarlet golden ticket holder #2.

Since the rumor is that it's a new face, I think the news would be encouraging for first time Red customers.
 
I'm pretty sure from what has been said around the forum that when your turn comes up then RED will take their remaining balance oweing and ship it out. Just be ready for the 1st incase RED is stockpiling right now and ships out a flood of Scarlets. There are no stages with the Scarlets, just a date that things are going to start shipping out to people.
 
I was wondering if the Epic "Stage" pre-orders get priority on accessories, like the famous Side Handle. Some of those guys have been in the que for a while.
 
Peter Matthes said:
Brent,

Tell Jarred we need to see Scarlet golden ticket holder #2.

Since the rumor is that it's a new face, I think the news would be encouraging for first time Red customers.
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I just convinced my company to spend 25K on new camera equipment, including a RED Scarlet. It would be really nice to hear that more than one camera is out the door!

@Brent

If we haven't been contacted by a rep, who should I call about completing payment before our camera is ready to ship? I guess we have to have the purchase made by Dec, 31st for taxes.
 
I would suspect that there is some 'priority' wrangling going on right now with such a huge demand for items all of a sudden. Jim mentioned that they are addressing the backorder situation -by Jan or Feb 2012??? I just need the basic elements sent out to work the camera because there are so many 3rd party items not in backorder that I can substitute in for the next while.
 
Tucker Spofford said:
I just convinced my company to spend 25K on new camera equipment, including a RED Scarlet. It would be really nice to hear that more than one camera is out the door!

@Brent

If we haven't been contacted by a rep, who should I call about completing payment before our camera is ready to ship? I guess we have to have the purchase made by Dec, 31st for taxes.
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Unfortunately there are several things that don't bode well for your situation. First, given that you "just" (??) ordered your Scarlet, you may have as many as a couple thousand cameras that have to be shipped before yours. Secondly, even if you make arrangements to pay before the end of the year, technically, you probably cannot write off the purchase until you place the equipment into service. Which means you have to actually have it in your possession.

All in all, I am not sure I'd get too comfortable with the idea that this is all going to happen for you prior to the end of the year. :frown:
 
Brent@RED said:
Yeah, I can either post on REDUSER or make sure SCARLET-X orders are going out the door. Choices, choices...

BC
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Well I call for a self imposed ban from forum members using Brent's name, then he has nothing to reply to and can stay on keeping the orders going out the door.
 
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