Epic power failure after upgrade

[Jeff Garton]

Upgraded firmware to 1.6.24 from 1.6.12. Removed both the side-handle and the remote and put the camera on AC power. Camera went through quick procedure and then shutdown. 15 seconds or so. Camera will not power up. I get a yellow light momentary then it goes back to red. Tried both battery and AC. Perhaps it did not complete the upgrading process? Any ideas?

 

[Nick Grow]

Please send us a ticket at https://www.red.com/contact_us/new and our tech support team will assist you with troubleshooting.

Nick

 

[Jeff Garton]

Copy that. Ticket submitted.

 

[David Pienaar]

Must you remove the side handle before upgrading?

 

[ericyoung]

Must you remove the side handle before upgrading?

He was probably just trying to eliminate anything that might be causing the power problem he was having.

 

[ericyoung]

Must you remove the side handle before upgrading?

He was probably just trying to eliminate anything that might be causing the power problem he was having.

 

[Jeff Garton]

Removing the handle (and the REDmote) is stated in the firmware upgrade instructions. I don't know if you have to, but if its stated in the instructions I'm doing it. In this case it did not seem to upgrade properly anyway, so it is off to RED to be examined. Although this is disappointing, I greatly appreciate the folks at RED who dove into this problem and helped expedite another solution to get me shooting tomorrow.