EPIC-M USERS PLEASE HELP

[Justin Marx]

Hey guys, I'm trying desperately not to send my camera in so pleaseeeeeee help..

PROBLEM: EPIC will not show voltage with:
Stock RED BATTERY PLATE, 2b-1b cable, RED BRICKS

EPIC will show voltage if I use an Anton Bauer block battery.. Bypassing the RED PLATE AND RED BRICKS

This is the case with my friends EPIC as well.

What I have tried:
2 EPICS
2 RED PLATES
4 different RED BRICKS
2 2B-1B cables
No workie--

Can someone PLEASE tell me (a picture would be even better) if their EPIC works and shows voltage with my exact setup??
EPIC-M, RED PLATE, 2b-1b, RED BRICK

THANK YOU SOOOOOOOOOOOO MUCH I can not afford to send it back for any period of time right now..

RED SUPPORT, I am working with Michael and John and have an open case.. Just trying my last ditch effort to see if I am the only one before I send it in..


Can som

 

[John Marchant]

I have voltage showing fine, but I'm using other brands of v-lock. Can't imagine its red brick specific... I've had all sorts of v-locks attached in fact, always showing voltage. Thats with the EPIC-M, Red quick plate and basic Red battery plate and the 2b-1b adapter.

 

[Justin Marx]

Hmm, interesting.. Will see if I can get another vmount battery before I send it in.. That would be pretty odd if a RED batt is the issue?

 

[Deanan]

It could be the pins not connecting on the battery or battery plate properly.
The best course is to have support take a detailed look at all the components.

BTW, it's best to keep working directly on support for stuff like this as
it's their primary purpose and reduser is not a good avenue for
direct support.

 

[Justin Marx]

Gotcha Deanan, I am working with John Restivo right now, and I was just wondering if anyone else had the same issue or could at least replicate it actually working..

I have tried 2 plates and 2 cameras 2 cables, same problem.. going to try someone else's RED BRICK and if that doesn't work I'll send it in to you boys to get her pulse rate showing when I can afford to let her go...

Thank you for the help..

- - Justin

 

[Michael Mayda]

Never had voltage readout with Epic #922 and Red bricks on Red One belt plate and Epic adapter. I do get voltage when using AC adapter. Go figure. Firmware???

 

[Justin Marx]

Never had voltage readout with Epic #922 and Red bricks on Red One belt plate and Epic adapter. I do get voltage when using AC adapter. Go figure. Firmware???

The plot thickens....

 

[Kaku Ito]

We never had any read out with AC adaptor nor battery plates (RED belt clip plate and Action Products).

 

[Stacey Spears]

I get voltage read out with the AC adaptor, battery belt clip, and the new backpack battery plate using Switronix XP-L95RED batteries.

 

[Justin Marx]

Thanks for the info Stacey

 

[Harcharan Singh]

Never had voltage readout with Epic #922 and Red bricks on Red One belt plate and Epic adapter. I do get voltage when using AC adapter. Go figure. Firmware???

Same here with our #967

Harcharan

 

[Michael Kromschroeder]

I had the same issue and solved it this way:
Restore Factory defaults,
downgrade to 1.6.20 and then
update to 1.6.24 and everything was fine.