User Key / View RAW problem

[Petri Teittinen]

I have an odd issue with VIEW RAW when mapped to a User Key. I've tried mapping to user keys 1 and 2, with the same effect.

The issue being that the view gets stuck in RAW mode, and pressing the User key does not toggle RAW view. Weirdly enough the button works like it should after I've mapped the function to the key, but stops working once the camera is shut down. In other words, the toggle no longer works after a re-boot.

I can force it to work by entering the menu and mapping the function to another User Key. But again, the button only works until the camera is shut down.

I'm now on 30.6.12 and the issue is still present. I first noticed the problem in the firmware which fixed the noisy blue channel (can't remember the version number, though).

 

[Andrew clemson]

I get this all the time. After your reboot, you have to manually switch the color apace to to REDcolor and then the function button will work. Odd though.

 

[Petri Teittinen]

I get this all the time. After your reboot, you have to manually switch the color apace to to REDcolor and then the function button will work. Odd though.

Good to know I'm not alone in this. I was unaware of that trick, thanks!

 

[Paul Hazlett]

I have an odd issue with VIEW RAW when mapped to a User Key. I've tried mapping to user keys 1 and 2, with the same effect.

The issue being that the view gets stuck in RAW mode, and pressing the User key does not toggle RAW view. Weirdly enough the button works like it should after I've mapped the function to the key, but stops working once the camera is shut down. In other words, the toggle no longer works after a re-boot.

I can force it to work by entering the menu and mapping the function to another User Key. But again, the button only works until the camera is shut down.

I'm now on 30.6.12 and the issue is still present. I first noticed the problem in the firmware which fixed the noisy blue channel (can't remember the version number, though).

I have this problem all the time, I have to remap just this function in the user keys, all others remain, but its not consistant

 

[ericyoung]

I think this is a long standing bug that's never been flagged up/moaned about too much since it's easy to work around, but yes, it's been there on every Red One I've worked with, although I'm not sure it's on every reboot.

 

[Stuart English]

RAW switch

RAW switch

When you have a chance, try the 31.8.10 Beta build. I am pretty sure that this was fixed somewhere along the line..

I'd need to dig into the sustaining log notes to tell you exactly where, but I do recall it was investigated ...

 

[Richard Foster]

I have found the same issue and have just lived with it. But it would be handy to have it fixed.

STUART:

Any issues to switching to 31.8.10 mid project?

Thanks.

 

[Harry Clark]

+1
In the big scheme of things, no big deal. But I get that issue quite frequently. Hoping the new build makes it vanish.
Cheers,
Harry

 

[Petri Teittinen]

When you have a chance, try the 31.8.10 Beta build. I am pretty sure that this was fixed somewhere along the line.. I'd need to dig into the sustaining log notes to tell you exactly where, but I do recall it was investigated ...

Seeing as some folks are reporting issues after upgrading to 31.8.10 beta, I think I'll wait for the next release build instead.

 

[Richard Foster]

Thanks for the info, Petri. You saved me :emote_headwall:

 

[John Marchant]

I went to the lengths of making a demonstration video to illustrate this bug to the guys in support... be nice if it is tweaked in the newest firmware, I'll take a look

For what its worth, its a totally repeatable issue and understandable really from a programmers perspective. If you shut the camera down in view-raw the button stops toggling, shutting down in view-redcolor is fine. If it bugs you, try and remember to power off with the view in RC.

 

[Cail Young]

Can't believe it's taken this long to fix, but glad it's apparently finally sorted in 31.

 

[Stuart English]

Firmware

Firmware

Seeing as some folks are reporting issues after upgrading to 31.8.10 beta, I think I'll wait for the next release build instead.

I'd suggest to give it a try. Those kind of reports happen every time we do a software release. Then funny enough they go away...