Repair of Red Battery Charger?

[ericyoung]

RED will repair out of warranty chargers for $195.. no questions asked.

When did this policy happen? It was my understanding that Red didn't repair chargers or batteries.

 

[Brent Carter]

It was my understanding that Red didn't repair chargers or batteries.

The issue is with batteries. Since our RED BRICKS are a Class 9 dangerous good due to the lithium ion content, they cannot be shipped if damaged. This is a government regulation thing, not a RED policy. Fines, jail time, the whole nine yards.

BC

 

[ericyoung]

Great - I'll be sending my dead charger to Red Pinewood then! Thanks Brent! :smile:

 

[Shawn Nelson]

The issue is with batteries. Since our RED BRICKS are a Class 9 dangerous good due to the lithium ion content, they cannot be shipped if damaged. This is a government regulation thing, not a RED policy. Fines, jail time, the whole nine yards.

BC

So could we walk in a damaged red brick for repair?

 

[Brent Carter]

You could walk it in for evaluation, yes. Depending on what is wrong, we may or may not be able to repair.

BC

 

[Ketch Rossi]

When did this policy happen? It was my understanding that Red didn't repair chargers or batteries.

Eric, my post as per a recent communication with Jarred, refers to the repair of the Chargers, not the Batteries

 

[Tony Lorentzen]

The issue is with batteries. Since our RED BRICKS are a Class 9 dangerous good due to the lithium ion content, they cannot be shipped if damaged. This is a government regulation thing, not a RED policy. Fines, jail time, the whole nine yards.

BC

So - where does that leave those of us outside the US with failing batteries within the 3-month warranty period?