REDCODE 1.7 won't install

[Dan Bennett]

Hi all,

I'm trying to add the RED importer to Premiere Pro CS4.

My OS is Windows 7, 64-bit on a workstation with an X3470 Xeon processor.

Whenever I double-click the REDCODE installer (msi file), I briefly see "Gathering required information", then it dies and the importer doesn't get installed.

I did find a post here that showed how to unpack the msi file and manually place the files into the appropriate Adobe folders, but that didn't work: PPro still doesn't list the RED formats in the options for project setup. I'm suspicious that there may be registry settings to make, or something.

Has anyone seen this? What's the solution?

Thanks!
Dan

 

[Dan Bennett]

Solved - though I'm not sure how...

I uninstalled and reinstalled CS4, and updated to 4.2.1.

Rebooted.

Tried again to install REDCODE - no luck.

Increased User Access Control from none to "alert me".... and tried again, and it worked! The files appeared in the plugins folder.

Still didn't see the RED importers in Premiere Pro, though. However, I knew that everything comes to those who wait... and after a bit, PPro did its "wait, I've got some codecs to install" thing. After that, all's well.

Thanks,
Dan

 

[Markus A. Ljungberg]

I appear to have the exact same problem.

Running Windows 7 64-bit on a Intel Core 2 Quad @ 2.83GHz, 8GB ram and CS4 production suite.

REDcode has been working beautifully on my system earlier. Now after I've reinstalled my OS (Due to a Raid 5 installation) for some reason REDcode installer shuts down after the ""Gathering required information" message.

I have tried reinstalling CS4, I have tried changing UAC, I've tried with/without update - same result, REDcode won't install.

Raid 5-config can't have anything to do with it. The only other change is that I've had a trial of CineForm NeoScene installed and it doesn't appear to uninstall correctly.

Any ideas on what could be causing this? Any idea how to solve it?

 

[Markus A. Ljungberg]

Solved - I reinstalled CS4 and installed only the 4.1 update. REDcode installer still shut down after the "Gathering required information"-message, but it did install properly and Premiere seems to be running smoothly with the red material now.

 

[cmsmatt]

If this is just happening now it must have to do with a recent adobe update. I just started getting this problem too. In fact I'd been working with redcode for a while and then a few days ago I opened up PPro and I ended up not having the redcode functionality. I have RED 4k sequences and they were not giving me the playback quality options I was used to, so I started a new sequence and found the R3D formats were missing, as were all my klite codecs. It might be that an update somehow erased all non-native codecs. Moronic, to say the least.

I am running the same system as you guys and I'm reinstalling now. I'll update when I get results.

EDIT: followed above advice, reinstalled to v4.1 then installed Redcode, still didn't do anything but when opening the program my codecs were back (so was my xdcam codec WEIRD). I guess the simple solution now is just to get CS5 ha!

 

[Adam Sherman]

Looks like I'm having the same issue too. Tried to run the installer and it opens, appears to start to run and then disappears without finishing the installation. I have it successfully installed on second workstation that's basically this one's twin. At the time only needed it on that machine but working on project where 2nd machine is necessary. If I knew what files to copy off other machine I'd try direct install but haven't found that info anywhere yet. Already did a reinstall on AE CS4 to no avail. Windows Vista Biz SP1. Any help would be greatly appreciated, I've already lost the morning trying to figure this out.

 

[Adam Sherman]

Solved... thankfully, also unfortunately I'm apparently a moron. After reinstalling CS4 and tinkering for hours... I realized I had done an install a while ago and had 2 versions installed. Yup... moron. Quick uninstall of both versions and reinstall of one I downloaded today and I'm up and running.