Bug...

Jannard · 06-14-2010, 02:07 AM

While I am now back from a short medical leave... now I have to ask for your support and patience here.

We have a bug. Seems like a major one. We need your support at a very difficult time. I am asking for that now.

EPIC and Scarlet are complicated cameras. Probably the most complicated cameras ever attempted. We have a crack team on it. The amount of development for this program is unprecedented. But somewhere in the complication... we have a bug. It has held us up now for two months. We have working cameras, as you know. But we aren't going to release anything until the cameras are done and bug free. And we have stumbled on an issue that has caused us considerable grief. It is unexpected and it has us baffled.

The fix could be tomorrow. Or not.

We have been a "lucky" company up to this point. The moon and stars lined up for us for the RED ONE (since we didn't have a clue what we were doing in the beginning) and the RED ONE did all we asked. The M-X sensor is incredible... as you know. Our new ASICs for the EPIC and Scarlet are complicate times a million. And they work. Another miracle. Everything was late but on track. Then we hit a snag.

We have an army working on this. 24/7. Trust me when I tell you that we have been humbled. I have questioned our aggressive goals every day.

So what does this mean? Obviously another delay. To compound matters, the company that was to make Scarlet has made an incredible
announcement recently and has significant issues. You can probably figure out who this is. This will force us to find a new manufacturing partner for that product. When we 1st got wind of this, we decided to make EPIC in the US, hoping that the company would find a solution in time for Scarlet production. That now seems unlikely so we are now scrambling for a new partner.

I have started two companies... Oakley and RED... and have never seen anything like this in 35 years of business. We will get past these obstacles. No question about it. But we are going to need patience from our customers.

Now that I am back, I will promise to keep you informed. Good news and bad. We have added a new SWAT team to help... over 20 people whose sole job is to find the problem and solve it.

RED has pushed the envelop in every way. We have pushed ourselves and our competitors. We have laid out a roadmap for everyone what the future of image capture should be. I can only hope that counts for a bit of your consideration.

Jim

Joseph Hutson · 06-14-2010, 02:08 AM

Understood. Thanks for the update as always...

Jean-Charles Wolfarth · 06-14-2010, 02:09 AM

It's not a problem Jim, just call Microsoft, they know how to solve bugs.

George Tsai · 06-14-2010, 02:11 AM

great to see you back! look forward to those updates, for better or worse:-)

Phil Jordan · 06-14-2010, 02:13 AM

Obviously Foxconn since their situation qualifies as extraordinary. Full support here.

Vico Martin · 06-14-2010, 02:15 AM

Yes, take time, do a good work... like allways.
bast.

NormLi · 06-14-2010, 02:16 AM

Thanks for the update Jim. Hope everything was okay from your leave. Keep pushing that envelope man. Cheers.

Gary Paul Walker · 06-14-2010, 02:16 AM

Welcome back Jim! and thanks for an honest update - we'll be sticking with you!

Kujtim Ereqi · 06-14-2010, 02:17 AM

It's good to have you back.. Thanks for keeping us informed.

Phil Jordan · 06-14-2010, 02:21 AM

http://www.theregister.co.uk/2010/06...restructuring/

06-14-2010, 02:07 AM	#1
Jannard Red Leader Join Date: Dec 2006 Posts: 5,438	Bug... While I am now back from a short medical leave... now I have to ask for your support and patience here. We have a bug. Seems like a major one. We need your support at a very difficult time. I am asking for that now. EPIC and Scarlet are complicated cameras. Probably the most complicated cameras ever attempted. We have a crack team on it. The amount of development for this program is unprecedented. But somewhere in the complication... we have a bug. It has held us up now for two months. We have working cameras, as you know. But we aren't going to release anything until the cameras are done and bug free. And we have stumbled on an issue that has caused us considerable grief. It is unexpected and it has us baffled. The fix could be tomorrow. Or not. We have been a "lucky" company up to this point. The moon and stars lined up for us for the RED ONE (since we didn't have a clue what we were doing in the beginning) and the RED ONE did all we asked. The M-X sensor is incredible... as you know. Our new ASICs for the EPIC and Scarlet are complicate times a million. And they work. Another miracle. Everything was late but on track. Then we hit a snag. We have an army working on this. 24/7. Trust me when I tell you that we have been humbled. I have questioned our aggressive goals every day. So what does this mean? Obviously another delay. To compound matters, the company that was to make Scarlet has made an incredible announcement recently and has significant issues. You can probably figure out who this is. This will force us to find a new manufacturing partner for that product. When we 1st got wind of this, we decided to make EPIC in the US, hoping that the company would find a solution in time for Scarlet production. That now seems unlikely so we are now scrambling for a new partner. I have started two companies... Oakley and RED... and have never seen anything like this in 35 years of business. We will get past these obstacles. No question about it. But we are going to need patience from our customers. Now that I am back, I will promise to keep you informed. Good news and bad. We have added a new SWAT team to help... over 20 people whose sole job is to find the problem and solve it. RED has pushed the envelop in every way. We have pushed ourselves and our competitors. We have laid out a roadmap for everyone what the future of image capture should be. I can only hope that counts for a bit of your consideration. Jim __________________ "Everything in life changes... including our camera specs and delivery dates..." We reserve the right to refuse service to anyone with a bad attitude. Last edited by Jannard; 06-14-2010 at 02:41 AM.

06-14-2010, 02:08 AM	#2
Joseph Hutson Senior Member Join Date: Jan 2008 Posts: 1,871	Understood. Thanks for the update as always... __________________ Website \| IMDB \| GREYSCALE Movie \| Award Winning Short Film "Leave Me" Facebook

06-14-2010, 02:09 AM	#3
Jean-Charles Wolfarth Senior Member Join Date: Jul 2009 Location: Paris, France Posts: 215	It's not a problem Jim, just call Microsoft, they know how to solve bugs. __________________ www.jcwolfarth.com

06-14-2010, 02:11 AM	#4
George Tsai Senior Member Join Date: Nov 2009 Posts: 115	great to see you back! look forward to those updates, for better or worse:-) __________________ George Tsai :-D "Sanity is for the weak!" - Dawn of War I do not suffer from schizophrenia, I quite enjoy it. And so do I

06-14-2010, 02:15 AM	#6
Vico Martin Senior Member Join Date: Oct 2007 Posts: 438	Yes, take time, do a good work... like allways. bast. __________________ "¿Render?... time for beer! two R1+wevi+Marshall+Macpro 8core 8Gb+10TbSATA+23"x2+AJA IOHD+50"HDMI+seas of patience.

06-14-2010, 02:13 AM	#5
Phil Jordan Senior Member Join Date: Sep 2007 Posts: 164	Obviously Foxconn since their situation qualifies as extraordinary. Full support here.

06-14-2010, 02:16 AM	#7
NormLi Senior Member Join Date: Jul 2007 Location: Vancouver, BC Posts: 819	Thanks for the update Jim. Hope everything was okay from your leave. Keep pushing that envelope man. Cheers. __________________ Norm Li Cinematographer Vancouver, BC http://www.q-films.com http://www.redcamerarentals.ca ET'ed RED MX's #104, #117, #435, #561, #601, RPPs 18-300, Duclos 11-16, O'Connor 2575B, Arrihead MK1, Arri MB18, MB14, LMB5, FF4, O'Connor CFF-1, Bartech, and 3' Overkeeper.

06-14-2010, 02:16 AM	#8
Gary Paul Walker Senior Member Join Date: Dec 2009 Location: Chester, UK Posts: 114	Welcome back Jim! and thanks for an honest update - we'll be sticking with you!

06-14-2010, 02:17 AM	#9
Kujtim Ereqi Senior Member Join Date: Oct 2008 Posts: 154	It's good to have you back.. Thanks for keeping us informed. __________________ Teamwork allows ordinary people to accomplish the extraordinary.

06-14-2010, 02:21 AM	#10
Phil Jordan Senior Member Join Date: Sep 2007 Posts: 164	http://www.theregister.co.uk/2010/06...restructuring/

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode