Free DSMC Side Handle Upgrade...

**François Turbé** · 08-04-2012, 10:49 AM

email received too.

"To receive your DSMC Side Handle Field Upgrade Kit, contact upgrades@red.com and provide the shipping address for where you would like your kit to be sent."

**Matt Elkind** · 08-04-2012, 11:44 AM

Red asked for most of my accessories when I sent in my M for upgrade and then it came back with a brand new side handle.

They care.

It rules.

**Mark Toia** · 08-04-2012, 11:49 AM

Originally Posted by Matt Elkind

Red asked for most of my accessories when I sent in my M for upgrade and then it came back with a brand new side handle.

They care.

It rules.

Same.

**Keith_D** · 08-04-2012, 12:15 PM

Does anyone know what the turnaround is on these upgrades/field repairs? I call our bomb squad rep last Monday because we have been struggling with this problem.

**Frazier Nivens** · 08-11-2012, 09:09 AM

Order mine the day I got the email, arrived yesterday, thanks guys for the upgrade..so much appreciated.

**Carey Lee Coffey** · 08-11-2012, 09:34 AM

Apple and RED are the two best companies in the world. Best design, craftsmanship, quality and customer service.

**Jarek Zabczynski** · 08-11-2012, 11:40 AM

Originally Posted by Carey Lee Coffey

Apple and RED are the two best companies in the world. Best design, craftsmanship, quality and customer service.

If only Apple listened and gave us the things we wanted and needed...

But anyway, I've never really had a problem with the battery latch. Is the upgrade a good idea regardless?

**Carey Lee Coffey** · 08-11-2012, 02:00 PM

Originally Posted by Jarek Zabczynski

If only Apple listened and gave us the things we wanted and needed...

But anyway, I've never really had a problem with the battery latch. Is the upgrade a good idea regardless?

They've made the latch "idiot proof".

**A. Clint Litton** · 08-11-2012, 02:04 PM

Originally Posted by Mike 'Fireman' Ross

Not had a problem with that.

An upgrade so that the control dial falls off less than weekly would however be beneficial...

Mike

Sounds like a proper RMA/repair is in order on that one, Mike. Surely that's something they would take care of for you free of charge. I know it sucks going without a rather important component for some time, but do you really want to live with that for what may be a very long period of otherwise pleasant ownership?

**Elsie N** · 08-11-2012, 02:17 PM

Just replaced Rev 07 with Rev 09. Easy Peasy.

Thread: Free DSMC Side Handle Upgrade...

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