Footage Distortion from Scarlet-X

[Ryan Sauve]

Happened a lot on a corporate video shoot over the last few days running 3.2.19. Tried multiple cards and batteries. Heat wasn't an issue at all. I've sent in the logs. Kind of embarrassing when going over the footage with the client. I am seriously considering other camera options going forward if I can't get a final fix as I expect a little more from a professional camera. It's been headaches since the start and I just want something that works and that I can depend on.

[Matthew Scott]

I have the exact same problem too. Lost some great takes from a film and my reputation has suffered as a result, but so has RED's!

[Russ Fill]

I had similar problems but my gut over time lead me to believe that it might have been the express 34 esata card adapter I was using. You might want to plug in the Redstation to the 800 firewire and double check if you are not already using this configuration.
Good luck.

[Tim Bradley]

I had similar problems but my gut over time lead me to believe that it might have been the express 34 esata card adapter I was using. You might want to plug in the Redstation to the 800 firewire and double check if you are not already using this configuration.
Good luck.

I think its a camera issue as after sending camera logs to Red when my Epic did the same sort of corrupted frame, Red techs requested I return my camera for repair. If it was not a camera issue the camera log file would not have prompted Red to ask for the camera to be sent in.

[Ryan Sauve]

Still waiting to hear back after sending logs almost a week ago. Is this normal?

[Nick Grow]

Ryan, please forward that email to me directly at nick-dot-grow-at-red-dot-com and I will look into this for you.

NICK

[Ryan Sauve]

Thanks Nick. Email sent.

[Ryan Sauve]

Just a heads up for anyone with the same issue. I have been able to replicate it with AC power on a stable firmware release so I would assume at this point that my sensor or something in the brain itself is defective.

[Tim Bradley]

Thanks for the update Ryan. Please keep us updated as to the outcome or the fix.

[Russ Fill]

By the amount we all spend on our cameras and then talking for hours and surfing the web for hours for questions and answers, I would say we all can assume that something in the brain is defective.