EPIC / SCARLET Firmware 3.3

[kylebainter]

Upgraded to this build for the audio playback capability. Had not tried out audio on my EPIC until tonight. What I'm finding is that using this RED cable (http://www.red.com/store/products/xl...phone-cable-20) I get a lot of hiss/pops. I narrowed it down to just touching the minijack that's plugged into (snugly indeed) the camera generates the noise. Any movement creates a lot of loud hiss/noise.

Is there a problem with this cable/jack that causes a loose connection and the noise? Ofcourse I did check to make sure everything was snugly fitted.

If I keep it all still and record, the audio records/plays back fine.

Wish I could afford the proio module, but I can't... Anyone else using this cable and hit this issue or can offer any workarounds/solutions? Many thanks!

EDIT: I see there's lots of commentary regarding issues with these audio jacks, so looking for any tips/tricks anyone has used to make them work well with this cable. If no luck, I may have to go in for another accessory.

I have noticed this same exact thing, but I am using a different cable. I'm pretty sure it is those horrible headphone jacks.

[Trent Lillehaugen]

What e-mail address should I use Michael?
Thanks!

Go to: http://www.red.com/contact_us. When someone responds to the support ticket you'll be able to send in the log.

[Nikhil Kamkolkar]

I have noticed this same exact thing, but I am using a different cable. I'm pretty sure it is those horrible headphone jacks.

I'm going to agree. I read in one of the threads that using phantom power makes it worse, so am going to pop a battery into my Rode, turn off phantom power, and see if that helps any.

[kylebainter]

I'm going to agree. I read in one of the threads that using phantom power makes it worse, so am going to pop a battery into my Rode, turn off phantom power, and see if that helps any.

Yeah, no phantom power here... I'm using a cable from my MixPre D to the headphone jack.

[Nikhil Kamkolkar]

Oops, read too fast and thought you were talking about the Mic jack. My problem is with that jack. I see the audio meters go haywire when the cable going into the mic jack moves even a bit. No headphone in the equation here.

[Les C.]

FYI - looking on page 165 of the 3.3 rev-a1 manual, the Headphone jack is mislabeled as E: GIG-E(Ethernet) instead of E: Headphone

[kylebainter]

Oops, read too fast and thought you were talking about the Mic jack. My problem is with that jack. I see the audio meters go haywire when the cable going into the mic jack moves even a bit. No headphone in the equation here.

Sorry, typed to fast and meant the mic jack...

Kyle

[Christopher Barrett]

Yeah, no phantom power here... I'm using a cable from my MixPre D to the headphone jack.

I have that issue with the adapter cable going in from my shotgun. If I put my little Tascam recorder in between, though, it totally clears up.

[Chad Cooper]

Is there a direct link to the download?? It's locked on Red downloads.

[Solomon Schechman]

Chad there is no direct link. You may need to get an owner to download it for you or try contacting RED directly about it.