Hello, I need help from the RED community. I purchased a Scarlet-X camera back in December. Since then I have not been able to use the camera to it's fullest. Originally when I received the camera I had trouble with the side-handle as it would not hold the REDVOLT batteries properly. I returned the handle and within a few days I received a new handle. The other issue I have been facing is that I have had no Iris Control over the Canon and Sigma lenses that I have. Today I received my camera back from RED and I still have no iris control on what I believe to be a supported lens. I am currently running Firmware Version 3.2.16 and I am currently testing a 20mm EF Canon lens. Am I missing something? This and my other lenses work on my Rebel T2i. This has been a very frustrating customer experience so far and I would like to solve it as soon as possible. Here are photos of the lens and my screen:
Any advice and help would be appreciated.