Chris I hope they take good care of you, but you know you engineered this post with only two conditions: Either you get it for free, or RED is breaking their word and has bad customer service. I'm sorry to say it's a little more complex than that.
The circuitry that is designed to protect the camera does not protect you from EVERYTHING.. I fried a camera pretty bad 2 years ago, and the fuze on the board blew, but not before there was some damage done to the board itself. The fuze can protect you up to a certain point, but there are some situations where it doesn't do the job.. I am not an electrician, but I have been told that to REALLY protect a board from just about everything would add an incredible amount of weight and cost.
So I hope you are not in the situation I was, and I hope you get what you are after and for no real cost. But there is another possibility out there, and it could be that the circuitry in the camera was unable to protect itself from whatever that current did to it. In which case Red will not be breaking their warranty, and you will have to fork over some coin. Now then if the warrenty says "Covered against all power spikes regardless of circumstances or current" then I stand corrected and you are in the clear.. But I'm pretty sure RED or any other company would not put that on paper.
Best of luck to you my friend