Black and white screen on startup

[Mark Kuczewski]

Don't know if anyone has experienced this, can't seem to find anything on the net. My red shows a black and white screen, I have only noticed this after uploading to the new beta firmware so maybe it could be something to do with that?

It displays the normal picture on my EVF, sometimes it goes normal if you hit some of the buttons on the side handle?

Any ideas?

[TheBied]

Don't know if anyone has experienced this, can't seem to find anything on the net. My red shows a black and white screen, I have only noticed this after uploading to the new beta firmware so maybe it could be something to do with that?

It displays the normal picture on my EVF, sometimes it goes normal if you hit some of the buttons on the side handle?

Any ideas?

Mark -- if you hot unplug/re-insert the LCD does it correct the issue?

[Mark Kuczewski]

Mark -- if you hot unplug/re-insert the LCD does it correct the issue?

Hi Matthew, yea if you unplug and re-insert the LCD it returns to normal

[TheBied]

Hi Matthew, yea if you unplug and re-insert the LCD it returns to normal

One more question, is it happening every time you start up the camera now or was this just after the upgrade?

[Mark Kuczewski]

One more question, is it happening every time you start up the camera now or was this just after the upgrade?

Its only been happening since the update, but it doesn't happen every time you turn on the camera, probably around 85% of the time.

[TheBied]

Its only been happening since the update, but it doesn't happen every time you turn on the camera, probably around 85% of the time.

Thanks for the info. When you get a chance, can you please open a support ticket and send in a log file from that camera? We'll need to get some more detailed information from there.

[Mark Kuczewski]

Hi Matthew, no worries. I have never submitted a ticked before, any info on what the process is and how you get a log file from the camera? Cheers

[TheBied]

If you do a clean power down with an SSD in the camera, the log will be saved to the SSD on shutdown.

You can contact support here:
http://www.red.com/contact_us

You'll receive a message back from the support team and you'll be able to send them the log.

[Daniel Kunz]

yeah, i am experiencing the same thing.

[Ergin Ozturk]

hi, i did not upgrade beta firmware and i have the same problem and even i post a new thread for this.