Glad that Red took care of you Ryan. Hopefully everything is working now =)
I had a package shipped from L.A. to Calgary by UPS and they wanted $70 in fees on a $200 package. So I said that I wanted to self-clear it. UPS immediately shipped the package to Vancouver, and then a few hours later declared it undeliverable and shipped it to Toronto - without telling me of course. So when I arrived at the depot with the customs forms I was told the package was gone and it took about 24 hours and conversations with supervisors before I finally tracked it down. I told them I wanted the package, but they refused to take the package out of the "undeliverable" warehouse until they had my credit card number. Then they finally delivered my package.
Tim's story, though, is unbelievable. UPS and DHL are both crooks. Purolator seems to be the best of the worst IMHO. No issues...yet.