I just received the Side Handle for my Epic-X and was programming the User Buttons when the camera froze. There was nothing I could do but a hard shut down by holding the power button in until the Epic turned off. When I restarted the camera I got a yellow rectangular warning window that said that the camera was improperly shut down and that I should not cut the power before turning the camera off properly. I turned off the camera and then powered the camera back up. Tried one more time to adjust the buttons on the side handle and the camera froze again.
I called Tech Support about two hours ago to see what I should do from here, no response yet. I do not want further complicate the problem by doing anything else until I know what I am dealing with. Has anyone here experienced anything like this? Could really use some advice. Thanks.