revolving bomb reps

[Josh Beadle]

I survived!!

Joking aside . . . I pay by credit card only, don't carry a balance in my RED account and would love to just fire and forget orders knowing that they will ship same day / next day

[CocoBermudez]

My rep Morgan Beall is truly da Bomb! Prompt response and good service...

[Joe Taylor]

Jennifer S. is my rep and she rocks! Every question put to Jennifer through email is answered within hours. No complaints here!!

[Brent@RED]

Moving forward, if you have an issue with a rep/situation in the direct sales / customer service group, please do contact michaelk - at - red - dot - com. If with repair, tech support, or RMA teams, contact nick - dot - grow - at - red - dot - com. Please remember that reps are people, too. They get sick, attend team meetings, etc from time to time. And, to compound issues, the domain of red.com is loved by SPAM filters so some emails do get trapped in that Bermuda Triangle. So, take the time to email Michael or Nick so they can look into it. 99% of the time, there is a very logical reason (eg, even OP says he emailed me and my email must have changed. It hasn't and it was bounced back). And, if there is a performance issue, we take is seriously.

If Nick or Michael don't get back to you, it could be filtering issue. Call. Or send a PM.

BC

[Jake Bastian]

Please remember that reps are people, too.

I call bullshit. There's no way a person could handle what bomb squad reps do.

[Tim Whitcomb]

thanks for input everyone... again was offering constructive criticism of an issue. Growing pains are normal - was NOT trying to throw anyone under the bus and did not name names.

MY SUGGESTION?

Please offer a RUSH service for emergencies. Myself and many others will gladly PAY FOR RUSH SERVICE... when the need arrives it would be nice to have that option is all Im saying
and it can be some nice additional income for RED>.. win win.

cheers!

[Brent@RED]

I call bullshit. There's no way a person could handle what bomb squad reps do.

We are, however, looking at cloning options...

BC

[Brent@RED]

thanks for input everyone... again was offering constructive criticism of an issue. Growing pains are normal - was NOT trying to throw anyone under the bus and did not name names.

MY SUGGESTION?

Please offer a RUSH service for emergencies. Myself and many others will gladly PAY FOR RUSH SERVICE... when the need arrives it would be nice to have that option is all Im saying
and it can be some nice additional income for RED>.. win win.

cheers!

We have discussed that. A few cons, if 90% pay for rush, the 10% who ordered before them without rush get pushed back pretty far. Also, we also have not perfected our standard order fulfillment system. While we are making improvements, we need to get stable there before we introduce new wrinkles.

BC

[Chuck Z]

And, to compound issues, the domain of red.com is loved by SPAM filters so some emails do get trapped in that Bermuda Triangle.

Why don't you whitelist the primary contact email addresses for each RED customer?

[D Fuller]

Why don't you whitelist the primary contact email addresses for each RED customer?

I think it's the other way 'round. You (the customer) need to whitelist red.com.