Red Rocket went down now red wants 3k

[Adam Moffat]

So my red rocket just stopped working after very little use. Now Red wants 3k to fix it! What are they going to do for 3k?

Has anybody else had this problem, feeling very frustrated with quality of the product at this point.

Adam

[Tom.Wong]

did you try the dipswitch method and or rolling back firmware?

[Adam Moffat]

yes tried all those sent it to red and just got a bill for 3k!

[Julio Quintana]

Same thing happened to us, and several other people:

http://www.reduser.net/forum/showthr...-ROCKET-ISSUES!!!

http://www.reduser.net/forum/showthr...=rocket+broken

http://www.reduser.net/forum/showthr...-AFTER-UPGRADE

[Brad Allen]

This is probably a stupid question on my part...

You mentioned that it had very little use - do they come with any sort of warranty period?

[jimhare]

1 year. Some people are asking for an Armour style extended warranty program since it's such an expensive item.

I have used mine for 3 years solidly without an issue so it's not like they are inherent issues. Having said that I would be bummed if had to spend another $3k on it...

There must be hundreds of Rockets out there and a small percentage have had rotten luck.

This is probably a stupid question on my part...

You mentioned that it had very little use - do they come with any sort of warranty period?

[Kevin Lang]

$3k!!! Holy Crap, did they just sell you a new one or what? Scary stuff makes me never want to update it.

[michael zaletel]

Yesterday at the GENIUS BAR Apple wanted to charge me $175 to "replace" my old iPhone 3G with a reconditioned one.

I bought the 3G on Craigslist last year for $65!

As I've said before RED RULES!

-Michael

[Brent@RED]

Adam, please discuss with our product support manager, Nick, at nick.grow - at- red- dot- com. He will be able to assist you further.

BC

[Adam Moffat]

Brent,
I spoke with Nick and he explained everything and helped me out. Much thanks to Red and their support team helping me get my problem solved.

Cheers!