Vertical grey banding in viewfinder, camera inoperative - what to do?

[Mark Deeble]

I booted up my Epic-M this morning in lightweight config (brain, side handle + redvolt, lcd and lens) and I got vertical grey banding in the viewfinder and the camera was inoperative. I have tried everything that I can think of and can't get it to work. I have:

1. Switched power sources - redvolt, v-lock, mains adapter.
2. Switched lcd cables ( x 4)
3. Swapped the lcd for the evf
4. Switched SSDs
5. Reinstalled 2.0.5 beta and rebooted numerous times
6. Tried rolling back to 1.7.9 - can't.
7. I tried shooting with just the lens and side-handle - files ranged between 18KB and 880MB, but they just show coloured banding and I cannot recover the content I shot with REDundead.
8. I have removed the SSD unit and tried restoring the system.

I am remote and in Africa - so I really need to sort this myself if I can. I am in contact and getting help from Paul Jones and Alan Piper, REDeurope - but is there something I haven't tried or has anyone experienced anything like it?

[Curran Giddens]

Yikes!

Maybe try re-downloading the firmware from Red.com again. Just in case the firmware installer is corrupt??? I have no idea what I'm talking about....

[Mark Deeble]

[COLOR=#FFFFFF !important]Curran - thanks, I'm trying - the problem is being in the bush with a verrry slow intermittent connection - speeds yesterday were .2 KB/sec so it took me over two hours to get a 2MB R3D out (!). I've been running 2.0.5 for a while without many issues.
In addition i've tried:
Removing all power, holding down the start for 30 secs then connected power and restarting.
Booting up and then connecting the lcd/evf and tried to black-balance - won't.[/COLOR]

[Adrian Correia]

Mark - you can roll back to 1.7.10 which is the last release build. I had similar problems on my last feature running 2.0.5 - went back to 1.7.10 and all was well. Good luck brother!

[Mike Lary]

Tried rolling back to 1.7.9 - can't.

Mark,
What happens when you try to force the 1.7.9 install?

[Jacek Zakowicz]

It turns out it may have been a fluke Prolock part that was involved.
Investigating now on my end. All solved now it seems. No cameras we harmed in the process AFAIK- just a temporary error.
Again- this prooves how bullet proof Epic are
Big thanks to Mark, Jarred and the crew ....
This is an isolated fluke but if you have any concerns what soever please contact me at the email below and I'll address your concerns.

[stu aull]

It turns out it may have been a fluke Prolock part that was involved.
Investigating now on my end. All solved now it seems. No cameras we harmed in the process AFAIK- just a temporary error.
Again- this prooves how bullet proof Epic are
Big thanks to Mark, Jarred and the crew ....
This is an isolated fluke but if you have any concerns what soever please contact me at the email below and I'll address your concerns.

wow. Nice of you to step up and take the Bullet for this!
kudos

Stu Aull
Alaska