Gate Flare | Flaregate

[Stephen Williams]

What is the procedure for insuring our Stage 3 Epics have the bushing installed before shipping out? Of course, assuming the permanent fix isn't yet available. At one time Brent said we could request it, but I'm curious now if it isn't something done automatically on the assembly line?

Very few people have complained, I suspect it depends on the type of lighting & work you do.

[Paolo Tinari]

My Fedex truck seems lost in the snow since feb 3rd. Lots of unusual snow in Rome that day.

[Elsie N]

Very few people have complained, I suspect it depends on the type of lighting & work you do.

I've already got the bushing for my Stage 2 camera and installed it. I want both cameras to be the same.

[Adrian T.]

What is the procedure for insuring our Stage 3 Epics have the bushing installed before shipping out? Of course, assuming the permanent fix isn't yet available. At one time Brent said we could request it, but I'm curious now if it isn't something done automatically on the assembly line?

My BS told me that this couldn't be done. New EPICs are currently shipped without the bushing installed. You have to do it yourself.

[Elsie N]

Brent, will these be installed on Stage 3 cameras? If not, can we request they be installed before shipping?

I believe is that is the plan. If not, yes, you can request that, no problem.

BC

Brent, has this changed? If it has, can you at least send a bushing with a Stage 3 camera so we don't have to request the fix separately?

[Brent@RED]

As not everyone is requesting the bushing, you do have to request per camera until we have the permanent solution in place. Nothing has changed, if you want a camera to ship with it at the same time, you can make that request.

BC

[Elsie N]

As not everyone is requesting the bushing, you do have to request per camera until we have the permanent solution in place. Nothing has changed, if you want a camera to ship with it at the same time, you can make that request.

BC

How do we make that request? Through our Bomb Squad Rep or by contacting the trade-in folks directly?

[Adrian T.]

How do we make that request? Through our Bomb Squad Rep or by contacting the trade-in folks directly?

I made it through my BS. But I haven't received my EPIC yet (due to ship the next few days), so I can't tell if it worked.

[Patrick Grossien]

@Elsie

if you are interested in the RED OLPF Port Bushing solution, please send an email to olpf@red.com with your camera serial number(s) and shipping address. Once we receive your email, it will enter the order processing queue and we will reply back with the installation instructions.

NICK

Cheers,

Patrick

[Elsie N]

@Elsie



Cheers,

Patrick

Thanks Patrick, but I've already requested and received one that way for Stage 2 camera. I'm trying to get one shipped with my Stage 3 camera so I don't have to wait until receiving my Stage 3 camera, getting the camera number, then requesting and waiting until the bushing arrives separately.