Order and Payment Unofficial FAQ

[Patrick Lavaud]

I just ordered the scarlet and the side handle but when it come to the wire payment, using eBanking, it looks like the name is too long to proceed the payment...

In the invoice I received from Red it says to credit to: Red.com, Inc. dba Red Digital Cinema Camera Company

Is there any way to shorten the name (Red.com Inc, or Red digital cinema camera company or...?)

Look forward to your answer for me to proceed my payment ASAP (to respect the 5 days term of payment)

Thank you in advance.

[Andrey Sand]

I put my order down for a PL mount package but they still haven't charged my down payment. Is this something I have to do manually?

[Gary Paul Walker]

Ok, So I transfered my money over to Red on friday/saturday... Will those funds show up in the 'Red Account' section at red.com - or is this a manual processs thats completed by a bomb squad rep to verify the funds are there to send out a product?

[Sergio Perez]

They will show up in the Red account but give it time, about 5 working days. That's normally the time it takes for me! Any problems send a mail to your bomb squad rep. Make sure while you did the wire transfer you gave all necessary info!

[Gary Paul Walker]

They will show up in the Red account but give it time, about 5 working days. That's normally the time it takes for me! Any problems send a mail to your bomb squad rep. Make sure while you did the wire transfer you gave all necessary info!

Many thanks Sergio... My bank has a very strange way of transferring the funds.. so was a little unsure after I did it how/what the procedure is. But of course, like everything in this process, I guess its all about patience :D

[Gavin Greenwalt]

Many thanks Sergio... My bank has a very strange way of transferring the funds.. so was a little unsure after I did it how/what the procedure is. But of course, like everything in this process, I guess its all about patience :D

I have heard though of some detail not connecting the funds to your account. So do keep an eye on it if nothing happens within a week.

[Gary Paul Walker]

I have heard though of some detail not connecting the funds to your account. So do keep an eye on it if nothing happens within a week.

Just a quick update - the awesome BS rep contacted me, it's all good and I should be expecting a delivery sometime soon!
(I swear, if I get that friggin' guy who throws pacakges over fences I'm going to go crazy)