Click here to go to the first RED TEAM post in this thread.   Thread: Order and Payment Unofficial FAQ

Reply to Thread
Page 1 of 7 12345 ... LastLast
Results 1 to 10 of 70
  1. #1 Order and Payment Unofficial FAQ 
    Ok I'm going to try and consolidate some of Brent's Response from around REDUser regarding our orders:

    When will my Scarlet Ship?

    Link

    Scarlets with the PL mount have begun to ship as of November 17.
    Scarlets with the Canon mount will begin shipping December 1.

    Estimated Order Numbers (on RED.com) are plotted here. SO numbers start around 850. Manufacturing volume is unknown.

    Will RED contact me before processing and shipping?

    No

    If your order is all set when you come up in the delivery queue we will process, and ship.

    How much is shipping?

    About ($45) - $65 to the west coast for 2nd day air, ($75) for overnight. ($) prices as quoted by my bomb rep. -Gavin

    How much is Tax?

    Link

    Tax is determined by the delivery destination. In the US it will only be collected by RED automatically for residents of California, Washington and Nevada.

    Can we remove items from the package?

    Yes

    "Since [the packages] are the same price as a la carte, you will be able to edit by line item by contacting your rep. If you delete an item, you will not be charged for it since we only charge for what ships. Even though you ordered a package, you will not be charged for what does not ship (ie, deleted) from your package."
    To remove an item you will need to contact your rep by phone or email.

    Can we add items to the package?

    No

    "Any items you want to add, you need to place a separate order. New items are timestamped when received so adding them to an existing order means nothing when you will get fulfilled. We ship based on timestamp of when item is ordered, not whole order is placed. Plus, by placing a new order online, you get confirmation email, etc and it is less drain on our limited BOMB SQUAD's time manually doing it"


    If we remove items will we lose our place in line?

    No

    "Removing items from a package does not affect timestamp of rest of package items. New items ordered will be timestamped at time of actual ordering."

    How will we pay the remaining balance for our Scarlet?

    Link

    When your order comes up in the delivery queue and you...
    ...paid the deposit by credit card, we will charge that same card, process, and ship.
    ...paid the deposit by wire, your money needs to be in your account before it is processed and shipped.


    But what if I live in Europe?

    Link

    [RED Europe]will reach out to you as you near allocation to arrange order details and curency[...]

    If I choose to pay by wire but there is insufficient cash in my account what happens?

    "We will notify you that you need to submit payment. Obviously, this creates a delay in order processing...."

    You have up to 10 days to add the funds.

    How do I add funds to my account by Credit Card or Wire?

    Link

    "Contact your rep."

    Can I make multiple payments if my Credit Card has spending or Credit Limits?

    Yes, contact your rep.

    Can I charge multiple Credit Cards?

    Yes. But no more than 3.

    Can I change payment method from my deposit payment method?

    Yes, contact your rep.

    Can I pick it up instead of shipping it?

    Yes

    "We can do will call here on your order. Note, it is subject to local sales tax as point of delivery."

    Will we get tracking numbers when our order ships?

    Yes

    When do I need to purchase RED ARMOR?

    Before order processing begins.

    How do I add RED ARMOR to my Scarlet?

    Link

    "Just click on any SCARLET-X brain and there is a link to add it. Or, yes, your rep can add it."
    - Editor's note, adding it doesn't actually work from the web store for me.

    Can I transfer my RED ARMOR when I sell the camera?

    No

    Is the deposit refundable?

    Yes


    Will continue to update...
    Reply With Quote  
     

  2. #2  
    Senior Member Brad Webb's Avatar
    Join Date
    Jan 2009
    Location
    Los Angeles, CA
    Posts
    956
    I though you could purchase RED ARMOR at any time within the 1st year.


    http://www.reduser.net/forum/showthr...ight=red+armor
    Reply With Quote  
     

  3. #3  
    Senior Member
    Join Date
    Nov 2011
    Location
    Paris
    Posts
    809
    Quote Originally Posted by Brad Webb View Post
    I though you could purchase RED ARMOR at any time within the 1st year.
    not anymore
    Reply With Quote  
     

  4. #4  
    Senior Member Carter Cammack's Avatar
    Join Date
    Sep 2011
    Location
    Boise, ID
    Posts
    198
    Thanx Gavin . . . and Brent. This will save about 1,500 redundant posts, I hope.
    All those years of Special-Ed are finally paying off.
    Reply With Quote  
     

  5. #5  
    Senior Member
    Join Date
    May 2011
    Location
    Las Vegas
    Posts
    954
    Can we pin this?
    BC
    Director/Editor
    www.brandon-christensen.com
    Scarlet-W - 000071
    Reply With Quote  
     

  6. #6  
    Senior Member SeanBrown's Avatar
    Join Date
    Oct 2009
    Location
    Portland, Oregon
    Posts
    756
    Dont have the money right now for the armor but oh well. Just need the camera in hand to make the movies!
    Motorizedprecision.com
    Oregon Based Cinematographer / Creator of Kira an innovative new high-speed camera robot.

    Epic X DRAGON Canon Cinema Primes EF

    Reply With Quote  
     

  7. #7  
    Senior Member
    Join Date
    Jul 2009
    Location
    New York
    Posts
    885
    Gavin, love your proactive response in putting this together. This is really one of the positive aspects of this community. Much appreciated sir. Thank you.
    Reply With Quote  
     

  8. #8  
    Senior Member Raphael Varandas's Avatar
    Join Date
    Jan 2008
    Location
    Sao Paulo - Brasil ( With S)
    Posts
    1,169
    Thanks Gavin...it will save some time for everybody.
    cheers
    Raphael Varandas
    DCINE Digital Cinema
    www.dcine.tv

    raphael@dcine.tv
    Atendimento@dcine.tv
    A special place to find Dragons, Glasses, Post Solutions on Set and a GREAT coffee ;)

    SAO PAULO - BRASIL +5511.55498419 Office/+5511.999032463 mobile

    Brazilian Storm Trooper - GHOSTY

    Helium 8K
    Dragon 6K
    Superspeeds ( 18/25/35/50/65/85)
    Cooke's
    Angenieux's
    DIT Carts
    Post Solutions and more
    Reply With Quote  
     

  9. #9  
    Senior Member Kyle Gentz's Avatar
    Join Date
    Jun 2011
    Location
    Fresno, CA
    Posts
    522
    Gavin, You're awesome. The RED ARMOR issue bothers me.
    Windsong | My Site

    EPIC DRAGON, Canon Glass, G&E Cargo Van.
    Reply With Quote  
     

  10.   Click here to go to the next RED TEAM post in this thread.
  #10  
    SWAT Brent@RED's Avatar
    Join Date
    Aug 2007
    Location
    Irvine CA
    Posts
    4,769
    Gavin, I think I owe you a beer.

    BC
    Reply With Quote  
     

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts