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10-20-2010, 04:25 PM
Dear Dustin,
I just got my Cyclone 2027 today! Much to my disappointment, I can't get it to work with my MacPro 8-Core (MacPro 4,1) at all. :-(
I have the Cyclone HBA card in Slot #2 (on the Mac). In the Cyclone, I have REDRocket in the top 16x slot, an ATTO UL5D in the first 8x slot, and an ATTO R380 in the bottom 8x slot.
The Cyclone automatically powers up with the MacPro, but NONE of the cards (nor the HBA adaptor itself) show up in the system profiler. Any ideas?!?
- Jordan
10-20-2010, 04:28 PM
I guess it will be eventually solved by updating the firmware but it's too bad to find something not working within the PCIe 2.0 specification.Originally Posted by Dustin Cross
10-20-2010, 04:32 PM
Jordan,
I don't have Cyclone, but from my past experiences with expansion chassis or anything to do with installing bus cards, you can start installing one by one, then see what is not working. I'd try to put RR in x8 slot though.
10-20-2010, 04:37 PM
Hi Kaku,
I'm already going down that road... Starting up with only one card (UL5D in the 8x slot) still yields no results. The odd thing is that the system profiler in the Mac isn't even seeing the HBA card itself.
Dustin: did you have any such experiences when you first getting started? Cyclone says there are no drivers to install, so I'm a bit stumped...
- Jordan
10-20-2010, 04:50 PM
Update... just booted up with the Cyclone alone (no PCI cards) and even it alone still doesn't show up in the System Profiler! I've also tried resetting the PRAM to no avail. :-(
Somebody help!!! ;-)
- Jordan
10-20-2010, 04:52 PM
Ah that is the root of the problem. I didn't see any of the Dusty's post expressing issue besides the ATTO 6G card. Would Cyclone send another host card right away? I'm curious how Cyclone handles when this type of thing happens.
10-20-2010, 04:54 PM
Unfortunately, Cyclone tech support is currently closed (they're on East Coast time) so I won't find out how they handle this until tomorrow AM.
- Jordan
10-20-2010, 05:29 PM
PRAM zap?
10-20-2010, 05:29 PM
Looks like there is definitely something wrong with the supplied HBA card. First, I noticed that the jumper settings were NOT in the "default" positions according to the online documentation. Adjusting them made no difference. Even booting up with ALL other PCI cards removed (except for the video card, of course), the HBA never showed up in my System Profiler, and the green lights on the card and on the cable never illuminated. I will obviously have to call Cyclone first thing in the AM. I'll let you know what happens...
- Jordan
10-20-2010, 05:35 PM
Tried that several times - no avail... It seems the HBA card is likely dead on arrival. The physical LEDs on the back never illuminate and the LED on the cable itself doesn't illuminate either.
- Jordan
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