CPU Cost

[Stephen Williams]

[QUOTE=Steven Caesare;523929]

snark·y (snär'kē)
adj. snark·i·er, snark·i·est Slang

1. Rudely sarcastic or disrespectful; snide.

Origin:
1910–15; dial. snark to nag, find fault with (appar. identical with snark, snork to snort, snore, prob. < D, LG snorken to snore)

I rest my case.

-sc[/QUOTE

I have added you to my ignore list, you don't seem to have anything interesting to read as far as I can see. Good luck in the future

[Craig Harding]

I have added you to my ignore list, you don't seem to have anything interesting to read as far as I can see. Good luck in the future

"I'm publically replying to tell you you're on my ignore list, purely for the benefit of the rest of the audience, because I know anything you say I won't see."

Classic case of last-word-ism. I'm not surprised.

And as an owner of several Sony ENG cameras, I've never experienced them repairing cameras for free out of warranty, such as the DC-DC converter that failed intermittently on our D35WSP, apparently an extremely common fault after a few years. But in fairness, they did upgrade the firmware for free when we switched to shooting in 16:9 for news here and found the D35 had a weird aliasing problem.

[JanneJansson]

You can't put a fuse on everything everything especially things that aren't supposed to see power.

On many ports on electronics there are double inverters that work as small fuses. If they get too powerful signal, that just fuse together and save the rest of the board.

[Steven Caesare]

"I'm publically replying to tell you you're on my ignore list, purely for the benefit of the rest of the audience, because I know anything you say I won't see."

Classic case of last-word-ism. I'm not surprised.

And as an owner of several Sony ENG cameras, I've never experienced them repairing cameras for free out of warranty, such as the DC-DC converter that failed intermittently on our D35WSP, apparently an extremely common fault after a few years. But in fairness, they did upgrade the firmware for free when we switched to shooting in 16:9 for news here and found the D35 had a weird aliasing problem.

I find it interesting that Stephen admits that he had no idea if the out-of-warranty repair he experienced is actual policy, or was a one-off.

He ignores others comments about having to pay for repairs, supporting the idea that Red's policy is not wout of line.

He also ignores comments regarding the impracticality of fusing data/signal lines, as opposed to power lines.

Yet, his comments are that fuses aren't "revolutionary" enough for Red, or the implication that a hardware fault is the result of Red hardware being "beta" quality.... and he doesn't see the hypocrisy in this.

At the same time he claims to simply be neutral and call them as he sees them.

In that case, I'm happy to be ignored.

-sc

[Stephen Williams]

I find it interesting that Stephen admits that he had no idea if the out-of-warranty repair he experienced is actual policy, or was a one-off.

Hi,

I find it interesting that Stephen has made no such admission or comment.

Stephen

[Stephen Williams]

"I'm publically replying to tell you you're on my ignore list, purely for the benefit of the rest of the audience, because I know anything you say I won't see."

Classic case of last-word-ism. I'm not surprised.

And as an owner of several Sony ENG cameras, I've never experienced them repairing cameras for free out of warranty, such as the DC-DC converter that failed intermittently on our D35WSP, apparently an extremely common fault after a few years. But in fairness, they did upgrade the firmware for free when we switched to shooting in 16:9 for news here and found the D35 had a weird aliasing problem.

Hi,

Are you based in Europe that has strong consumer laws or the US?
Sony would be responsible for the DC-DC converter for 6 years in the UK under the sales of goods act.

BTW I know somebody who hard disk crash on an 13 month old laptop, as the user had not made a recovery disc, the manufacture replaced the hard drive but insisted on charging to reinstall the software. The shop ended up refunding the full original purchase price on a 13 month laptop, the customer was then able to buy a replacement laptop & pocket the difference. Had the customer not told me the story they would have paid for software installation of their old laptop. (BTW the shop was offered the opportunity to reinstall the software for free but refused)

Stephen

[Roger Crouse]

I have experienced a similar if not the same problem. I am following this thread with some interest. I appreciate the information Peter has shared here. We shipped Red #6894 back a few days ago and are currently waiting to get it back. So far, I consider Red's treatment of us as customers to be completely fair. I would much rather pay Red camera prices and get a one year warranty than pay 5 to 10 times that amount for more warranty and equal or less quality. I could still buy a few Reds with the money leftover from the generous pricing structure from Red. The way I see it, the man(Jim) set it up like this to give the masses the tools to tell stories in unmatched quality. What people do with that advantage is up to the people. It's been pretty revolutionary so far. And they continue to make products at prices that must have major manufacturers trying to catch up. If anyone can't see and appreciate that for what it is, they should do their business elsewhere. Not fanboy talk. Just facts.

[Stephen Strangways]

Stay tuned.

Peter, thank you for sharing this information, and I would love to hear what is discovered in the end.

I found out the importance of connecting Firewire 400 cables in the correct order between computer and camera after two friends both blew the firewire ports on their cameras within the same month.

[Steven Caesare]

Hi,

I find it interesting that Stephen has made no such admission or comment.

Stephen

Fair enough, you actually doged, so here's your opprtunity to set it straight.

When Carsten directly refuted your assertion:

Originally Posted by Carsten Fenstermacher
FWIW, I've had a bad hirose cable blow a board on a sony f900 and on the lens and it cost about $8k to fix. I have had to pay quite a lot on repairs for sony decks also. The idea that sony fixes stuff for free is would be great but not realistic from my experience.

You left out the part about a bent pin which is putting the equipment in a warranty voiding condition. Quite standard practice

You then suggested it may have simply been a case of how they dealt with you, rather than their policy (which is what you are calling in to question with Red):

Originally Posted by Stephen Williams
Perhaps Sony are frightened of me...

You then subsequently didn't answer my question as to if you knew what Sony's repair policy on damaged equipment was. You trumpeted the fact that you could be a pain in the ass, and perhaps that got you service gratis.

So which is it? Do you know for a fact that Sony as a matter of policy repairs equipment damaged by end user use or not? Is Carsten wrong?

-sc

PS#1 - You may want to let one of the admins know "ignore" seems to be broken on the forum

PS#2 - Fell free not to answer in third person this time.

[Craig Harding]

Are you based in Europe that has strong consumer laws or the US?

Neither.