Bomb Squad response times and customer service issues

[Petri Teittinen]

Well folks, I'm more than pleased to report that RED's actions following my initial post have been nothing short of exemplary. It turns out I was a victim of Extraordinarily Bad Luck(TM), the results of which have now been mended and everything looks to be shipshape once again.

[KETCH ROSSi]

I wasn't in the least bit ticked off when I wrote the initial post, and I was quite satisfied with Brent's replies (both here and in email), but I have to admit it's posts like Mr. Rossi's that really make my blood boil.

OK, you've had nothing but good customer service from RED. So what? What did you think you'd achieve by posting your experiences? That I might completely change my mind about my experiences? It's like driving by a car crash, seeing someone on the ground bleeding, and stopping by long enough to tell the person that both you and your car are in perfect condition, then expecting him to jump up and drive away. I mean... WTF?

Honestly, this is mostly a great forum for newbies such as myself, but the White Knighting and totally unnecessary defending of RED's honour do grate one's nerves.

Well I respectfully disagree with your attitude here.. BIG TIME.

We come in here and post on your Thread after taking time and read your experience and issue, to do nothing but help, if all possible, as we always do for each other o=in this community.

We, at list me, are not doing nothing but showing that RED customer service is indeed exemplary, and that your experience is one of the very few isolated ones, and we do this to assure you that you have made a good choice to go RED and that customer service is great, and not to make out of your one time experience a bad mouth of their services.

Absolutely no need to get HOT about it, we were just trying to help and bring assurance that you will be taken care of, I guess I, we were wrong on posting in your thread, I'm sorry I will not reply to one of your threads again..

[Fredrik Callinggard]

[QUOTE=Petri Teittinen;518776]That I might completely change my mind about my experiences? It's like driving by a car crash, seeing someone on the ground bleeding, and stopping by long enough to tell the person that both you and your car are in perfect condition, then expecting him to jump up and drive away. I mean... WTF?/QUOTE]

LOL!!! Have to say, keep your humor and you'll do fine on this forum

[Petri Teittinen]

We come in here and post on your Thread after taking time and read your experience and issue, to do nothing but help, if all possible, as we always do for each other o=in this community.

Well, I'm sorry, but I didn't find your post at all helpful. It felt more like a declaration that RED can do no wrong and I'm somehow at fault for even suggesting my experience with them has been less than 100% perfection. Perhaps my reading of your post was skewed by seeing how some forumites are quite eager to attack any naysayers, legitimate or not.

we do this to assure you that you have made a good choice to go RED and that customer service is great, and not to make out of your one time experience a bad mouth of their services.

This is exactly what I'm talking about. I wasn't "bad mouthing" anyone! My original post was polite and quite neutral in tone. I went out of my way to clarify why good customer service is essential, and made suggestions on how to improve it. I don't appreciate anyone trying to distort the issue by suggesting I'm the bad guy here.

Besides which this is all moot anyway. I've had nothing but excellent service from RED since Brent took the case on, and I'm looking forward to being their customer for years to come.

[Petri Teittinen]

LOL!!! Have to say, keep your humor and you'll do fine on this forum

Thanks Fredrik, nice to see someone noticed

[jimhare]

I wasn't "bad mouthing" anyone! My original post was polite and quite neutral in tone.

"This is an example of poor customer service, no matter how you slice it. There are no excuses for that either, not in the world we live in today."

Really? There was nothing in your post suggesting it could have been a technical mistake or there could be a reasonable explanation. Sounded pretty definitive to me.

We will defend Red. Their service is second to none, their policies are beyond reproach and their staff is bar none the best I have ever experienced.

One last thing, best to keep on Ketch's good side. He has a lot of influential friends on this forum.

[Petri Teittinen]

Really? There was nothing in your post suggesting it could have been a technical mistake or there could be a reasonable explanation. Sounded pretty definitive to me.

Jim, I didn't feel it necessary to make a list of every single possible explanation, then explaining why every one of them fails as an excuse if a company is serious enough about providing first-class customer service.

You might notice I wasn't frothing in the mouth or making silly demands written in caps only. My OP was a reasoned opinion on what I deem less than satisfactory customer service. "Bad mouthing", it sure wasn't. One of my jobs is to provide customer service for consumer customers of a home video publisher, so I dare say I know something about the matter.

the best I have ever experienced.

Yes. Exactly. You have ever experienced. Let us not confuse your experiences with mine, OK?

One last thing, best to keep on Ketch's good side. He has a lot of influential friends on this forum.

Is this one of those "baseball bat meets kneecaps" scenarios?

[KETCH ROSSi]

Well, I'm sorry, but I didn't find your post at all helpful. It felt more like a declaration that RED can do no wrong and I'm somehow at fault for even suggesting my experience with them has been less than 100% perfection. Perhaps my reading of your post was skewed by seeing how some forumites are quite eager to attack any naysayers, legitimate or not.

Okay I will give you an other shot, but just so you know I don't like my name in the same paragraph as WTF!

I'm very respectful individual with very high morals and integrity, and I just simply move on and away from those that don't respect me as well as I do respect them.


In my post reply, my way of helping you was by reassuring you that RED will be behind this issue till resolved, that is IT!!

My 100% positive experience was mentioned to support my statement, nothing else, and definitely nothing against you, you had never said anything to me or to any of my threads so I would have no reason to say anything offensive or just cause you are a new guy, we were all new guys at one point or an other when joining a Forum, and again I treat others the same way I like to be treaded with absolute respect.

One last thing, best to keep on Ketch's good side. He has a lot of influential friends on this forum.

He he, thank you for your support Jim, truly appreciated.

One last thing, best to keep on Ketch's good side. He has a lot of influential friends on this forum.

Is this one of those "baseball bat meets kneecaps" scenarios?

He he, no I might be a true Italian, but I already have a broken knee and wish that to no one!

[Alexander Ibrahim]

Is this one of those "baseball bat meets kneecaps" scenarios?

Oh no no no.

Sharks with fricking lasers. RED lasers!

Look I get that you are hot. The company whose RED I shoot has not received an EVF even though they ordered one in February. That makes me cranky, but I don't deal directly with RED, so I usually keep my complaints in my head. After all anything could be at issue... maybe my company never paid, or it could be that there is a long line of backorders... or anything. Besides at this stage I'd really prefer a Bomb EVF, which I am likely to get with their Epic and my Scarlet

Not that anyone needs "defending" but I understand your frustration. I am glad its been taken care of.

Not defending Ketch either except to say that a lot of people are helped by assurances from third parties that they haven't made a mistake trusting a company like RED. It's essentially emotional support.

Maybe that doesn't help you, it sure doesn't help me. Still its good practice to realize that help is being offered- even if its just emotional support.

Hope you enjoy shooting your RED! "Mine" is more than a good tool, its my favorite toy too.

[KETCH ROSSi]

Not that anyone needs "defending" but I understand your frustration. I am glad its been taken care of.

Not defending Ketch either except to say that a lot of people are helped by assurances from third parties that they haven't made a mistake trusting a company like RED. It's essentially emotional support.

Maybe that doesn't help you, it sure doesn't help me. Still its good practice to realize that help is being offered- even if its just emotional support.

English is my fourth language, so I thank you for your support and putting my words of honest intended support towards Petri in much more elegant and clear words Alexander.