Buddy I read all your posts on this thread.. You are not wild about Abels' business model.. I get it. I understand. But you seem keen on continueing to hammer this point in.. It's almost like you have gone from a logical gripe to more of an attack. The guys at Abel are not your style. I get that cause you've said it a few times now. So I can assume you will go elsewhere for your stuff. That's fine. But I LOVE Abel, and I like their business model for certain things. If I really continue to have problems reaching Steve, I am not going to continue to complain about it, I am going to be solution oriented and tell Mitch to walk over and smack Steve in the head and continue to do so every 5 minutes until he calls me. Mitch would do it for me, and I bet you $5 it would work.
You don't feel you should have to do that, and you don't like that only the "more expensive" clients get more personal service. ok.. Fine. Point made. But I can remember LONG ago when certain customers or potential customer used to HATE HATE HATE Red's business model. And they took up a lot of bandwith complaining about it. But it went beyond complaining and became a quest to tell as many people as possible in order to hurt RED. It was this issue that gave rise to Jim's tag line: "We reserve the right to refuse service to anyone with a bad attitude."
I'm sure you are a major cool guy. And if I have misunderstood your posts, please forgive me. It's important to me that you do not think I am jumping up and down on you.. After all, you laugh at my posts, so I like you already! It's just how it's coming across.. wanted to let you know
Every company on here that's posting deserves credit for doing so.. Especially since they are competitors.. Its tough to do this without it dissolving into a chicken fight, but they are doing it to serve us. Yes.. even Adorama (I'm feeling a little better about the lightbulb.. Still missing that $10 though).
Best of luck to you