B&H photo in New York

[David Rasberry]

I've had good experiences with them over the years, but I consider B&H a mass box retailer, not a services company like Abel. Other than being able to handle the gear, shopping in store is no different than shopping online. They still place your order through the website.

[Emery Wells]

I've had good experiences with them over the years, but I consider B&H a mass box retailer, not a services company like Abel. Other than being able to handle the gear, shopping in store is no different than shopping online. They still place your order through the website.

Thats what the new 'Studio at B&H' is all about. They've been great with us so far. Personal service, pretty knowledgeable, and aggressive pricing. Plus they have the retail space (a separate blocked off corner of the store) to play with the gear.

[Mark Crabtree]

B&H has been 100 percent up front and I've had no issues with shipments.

[Mitch Gross]

At Abel we pride ourselves on customer service and being your solutions center. It is all about your needs and how we can best assist you. We're actively working to improve our website, but in the meantime our staff in New York, Los Angeles or Chicago is always there to serve. It is what has kept our company strong for 20 years, and honestly it is why I am so happy to be at Abel.

[Nick Gardner]

The main problem with B&H, is that the people who work there don't actually know anything. They are salesmen, not lighting,cameramen, electricians. I ordered 2 2500 ballasts that were listed in the catalog as 110/220 switchable, because the ones I owned were 110 only and I needed 220 ones. When they arrived, I called up B&H and asked how do I switch the voltage. They said "they are switchable. It says so in the catalog". "how?" "we don't know." I called the manufacturer in italy, they said "we don't make that ballast in a switchable. It's one or the other." Long story short, I had the correct ballasts shipped from italy, cheaper than b&h, and they got to me before b&h could arrange for a freight shipper to get the wrong ballasts picked up. I am not a fan.

Nick

[Leo Ticheli]

The fact that Abel is terrific, which they are indeed, does not make B&H "bad."

B&H has a huge range of products and they have always given me excellent service.

Good shooting and best regards,

Leo

[Jason Diamond]

The Studio at B&H staff are knowledgeable and trained and or training in the gear they are selling to the professional community. If you are just ordering from the catalog there is always the possibility of wrong picked shipments and ill-informed sales people.
I suggest you contact "The Studio" for any pro related issues or questions at B&H, they've been extremely helpful with us and any of our needs.

[henryp]

The Studio at B&H staff are knowledgeable and trained and or training in the gear they are selling to the professional community. If you are just ordering from the catalog there is always the possibility of wrong picked shipments and ill-informed sales people.
I suggest you contact "The Studio" for any pro related issues or questions at B&H, they've been extremely helpful with us and any of our needs.

Thank you. We heartily regret having disappointed any customer. A manager of "The Studio" will reply more directly to the issues raised here, but we want to be sure everyone here understands both our concern for your satisfaction and our commitment to professionalism.

[HyderBilgrami]

I love B and H ... their customer support is awesome !! I had purchased over 100K worth of stuff from them in last 5 to 6 years ... so no complain !

[Jaunted Productions]

I never spoke to anyone at the B&H studio, but for future purchases I will contact them before ordering and deal with them directly. I also will check out Abel Cine and now know that there is other options.

As far as my original problem was concerned. I have not shelled out 100K with B&H and haven't spent too much with them, but whether you spend a million or 100 dollars, I would like to be treated in a decent manner. We all know in this business anyone of our companies could be a big spender at any moment. I just think it is silly to treat someone less important because they aren't spending a ton of money. If my projects take off, I could be a huge spender and I am going to spend with a company that treats me good.

This ordeal was actually dealt with yesterday and seems to be handled correctly now. I feel bad about ranting, but I don't think I would have been heard if I didn't. I spoke to four customer service representatives prior to my rant. After my rant on here, I immediately got help and they were more than happy to make things right. I would like to apologize to people on here about my complaining and ranting because I seriously don't like airing things out in this type of manner. I just really believe in treating people how you want to be treated. I would never bash anyone unless I think they are being unreasonable or malicious and I honestly felt that way in this case.

With that being said, I would like to thank Harry and the other customer service reps that helped me yesterday and thank them for understanding my concerns. They sped up the process for me and completely understood my situation. Happy Shooting everyone and I get my RED today so all is well!!!