I have not solved it. I've tried 3 times. Each time I removed version 1.3, then installed 1.7. "Programs and Features" in Control Panel shows that 1.7 has successfully installed. But when I launch Premiere Pro CS4 4.1, the RED R3D Presets folder does not appear or exist. And of course Premiere no longer recognizes R3D footage.
I then remove version 1.7 and re-install 1.3 and the RED presets are available and all is well.
Anyone at RED Support or any users? I would really appreciate a solution from anyone who has solved the install bug.
Thanks in advance.