No build is safe anymore!

[Ian Laurie]

Yes, you are lucky. In a way I am too. No major issues with the one that i work with (sometimes batteries are not charging, sometimes the camera loose its "zero" color, sometimes the monitor shows squeezed image and sometimes some other things).
I learned to work around it.
The fact is that the customer doesn't care. He pays for the day rental, the crew cost him a lot and he wants a working camera, and he is right.
By working around the problems, we are covering Red for not delivering an end user camera.
On the other hand, their customer service is really trying to cover and solve the problems, I must admit and be honest.
I guess these are some of the problems that comes with a new camera from a very new company.
Hope all this will be corrected in the future.
Red, don't rush delivering the Scarlet and the Epic. Make it well. Rush is from the devil.

Unless you are talking about the band Rush :). Sorry to hear about all your problems. I really have not faced them on any rental I have made yet. It could be due to me having a later serial as has been suggested (4236). I would recommend you doing a thorough system check each time you get it back though. Not saying you don't, just that reading this has convinced me to do a MORE thorough check of my own equipment after I get it back. Just seems odd that one person would experience all the things you've experienced, and others, like myself, have not had almost any problems. something like that tells me that someone has abused your camera in someway and not reported it. Hope thats not the case of course. Hope it is just a build issue with your particular camera, and can be fixed promptly for you.

[Alex Carr]

Unless you are talking about the band Rush :). Sorry to hear about all your problems. I really have not faced them on any rental I have made yet. It could be due to me having a later serial as has been suggested (4236). I would recommend you doing a thorough system check each time you get it back though. Not saying you don't, just that reading this has convinced me to do a MORE thorough check of my own equipment after I get it back. Just seems odd that one person would experience all the things you've experienced, and others, like myself, have not had almost any problems. something like that tells me that someone has abused your camera in someway and not reported it. Hope thats not the case of course. Hope it is just a build issue with your particular camera, and can be fixed promptly for you.

I ve had plenty of problems with physicially abused cameras, and they show it... Get your body replaced. And dont rent from indie houses.

[Michael Lindsay]

On a recent shoot I saw just about every codec error known to man - audio codec error, post error, playback error...green screen of death, black screen of death, booting hang, posting hang, even Rocketio error which I haven't seen for a long time. ....

Unfortunately the plain fact of the matter is that in these error situations on a busy set you simply don't have time to write a log file without looking like a complete w***er - your priority is to get the camera working again which sometimes requires a re-boot and even more waiting around.

This was my production and I have to say if I didn't own 2 cameras my attitude towards these problems would take a harder stance..

I simply would not have paid for all the days of hire. The guys that traditionally hire to me would have (without asking) knocked down the hire charges..

I'm 'praying' that Epic will solve these problems...

Michael (bleeding on the edge) Lindsay

PS David.. have you seen my email? I was sure we should have been able to get to 60fps at 3k (16:9) with Ram.. So you can add that to the list of beta testing failures..

[Brent@RED]

Please do not think that threads like this go unnoticed. Any and all valid feedback is compiled and presenting to our sustaining engineering support team. I know for people experiencing issues (whatever their cause may be), they are very frustrating. Fortunately, with thousands of cameras in the field, only a very small percentage ever report an issue. So, if you are one of the few that has something come up, please do utilize our tech support team - www.red.com/support . If we don't know about it directly, we can't help you.

BC

[Cüneyt Kaya]

This was my production and I have to say if I didn't own 2 cameras my attitude towards these problems would take a harder stance..

I simply would not have paid for all the days of hire. The guys that traditionally hire to me would have (without asking) knocked down the hire charges..

I'm 'praying' that Epic will solve these problems...

Michael (bleeding on the edge) Lindsay

in my contract is something like

red is in beta status...use at your own risk :)
people still love to shoot with it...

[David Birdy]

For the record, I'm still build 16, and plan to stay that way until a good 18 is verified!

Dave

Yepp, funny things on build 17, and 18. Im still on 16 on my own cam. Best build I have used.

[Michael Lindsay]

I'd be very interested to hear how common these kind of errors are on other data cameras which I don't have much experience with like the Arri D-21 & the SI-2K. Anyone have any feedback?

not sure about D21 but SI-2k's seems no better..

EPIC! EPIC! EPIC!

Even the fact you could (with expert computer fixing skills) reboot in a few seconds is nearly worth the upgrade price..

waiting..

Michael L

[Leo Ticheli]

Not to be harsh, but if your camera is broken, get it fixed.

If you don't know how to operate it, learn.

There are a couple of very minor issues with my camera; sometimes I have to hit the power button twice. That takes an extra five seconds; not something to run around crying that the sky is falling.

My biggest gripe is that playback sometimes fails. This is inconvenient, but so easily worked around by simply clicking back a couple of takes and going forward again. Would I like Red to address this in a future build? Of course, but it too is very, very minor.

Good shooting and best regards,

Leo

[Costelloe Michael]

RonX,

Am I the only one who noticed the obvious...???

What the .... were you doing on the set of Hollyoaks??? But seriously I'm about 20 miles away if you get into serious bother.

Mike C

[Alex Carr]

Playback has been troublesome, I'll admit that. But learning to deal with these issues is no where near a concern, all issues are avoidable.