DSMC2 Helium 8k error message 0x10

[sreekumar nair]

Error message on my red DSMC 2 helium camera

Error 0x10
Possible hardware error.please save log and contact red support
With camera configuration.

Anyone had similar issue with the red ....

I just took up 5000 dollar upgrade for my helium red camera last year only .

Any suggestions about error message

[Jay Ho]

I'd submit a technical support ticket on support.red.com and include a log file.

[Alan Zarnegar]

Error message on my red DSMC 2 helium camera

Error 0x10
Possible hardware error.please save log and contact red support
With camera configuration.

Anyone had similar issue with the red ....

I just took up 5000 dollar upgrade for my helium red camera last year only .

Any suggestions about error message

I'd submit a technical support ticket on support.red.com and include a log file.

Yes, please submit a ticket here, and our Technical Support team will help look into this for you.