Thread: Broken 512GB minimags - No repair option?

Reply to Thread
Results 1 to 6 of 6
  1. #1 Broken 512GB minimags - No repair option? 
    Member
    Join Date
    Sep 2018
    Location
    Aarhus, Denmark
    Posts
    43
    Hi everyone.
    Our small production house here in Denmark took a deep dive into the RED world and bought a used Monstro kit this fall. In the kit there were 2x 512GB minimags that we were told did not work, but we could of course get them repaired I was told.
    BUT it seems like we CAN'T them repaired. I thought the service in RED territory would be great - we are talking very expensive cine cams and the minimags aren't exactly cheap - but I have written a couple of the service centers that are RED certified here in Europe and the only reply I got was:

    "Sorry to disappoint you but unless in warranty the Minimags canít be repaired by us."

    Is this really true? Two very expensive minimags - basically SSD's in a proprietary enclosure - can't be fixed? It's either the SSD or the controller that's broken and I can't imagine the spare parts cost more than a 100 dollar/euro.

    /Thor
    Denmark
    Reply With Quote  
     

  2. #2  
    Junior Member
    Join Date
    May 2016
    Posts
    25
    Should be straight forward to repair yourself. Type RedMag into Youtube to find many videos covering this topic and the controversy surrounding RedMags.
    Reply With Quote  
     

  3. #3  
    Senior Member Bob Gundu's Avatar
    Join Date
    Mar 2011
    Location
    Toronto, ON Canada
    Posts
    10,136
    Quote Originally Posted by Tim Pfautsch View Post
    Should be straight forward to repair yourself. Type RedMag into Youtube to find many videos covering this topic and the controversy surrounding RedMags.
    Please try to find someone who has successfully done this. That video leaves out some crucial info and quite misleading.
    ___________________________

    VFX, Cinematographer, Photographer
    10 frame handles
    Vimeo
    Instagram
    Reply With Quote  
     

  4. #4  
    Moderator Phil Holland's Avatar
    Join Date
    Apr 2007
    Location
    Los Angeles
    Posts
    11,680
    Saw your post online and you stated you reached out to some EU or UK service center. They can be fixed and I'd recommend emailing RED support if going that route, though probably not a timely solution.

    Also, I saw the picture/post on Facebook and you purchased them knowing they were broken and in extremely bad shape as well as out of warranty. I don't know what landmine blast those experienced, but I would recommend in the future not purchasing gear that literally looks like it went through an explosion no matter how good the deal.
    Phil Holland - Cinematographer - Los Angeles
    ________________________________
    phfx.com IMDB
    PHFX | tools

    2X RED Monstro 8K VV Bodies and a lot of things to use with them.

    Data Sheets and Notes:
    Red Weapon/DSMC2
    Red Dragon
    Reply With Quote  
     

  5. #5  
    Senior Member John Marchant's Avatar
    Join Date
    May 2010
    Location
    Normandy, England
    Posts
    2,165
    Quote Originally Posted by Tim Pfautsch View Post
    Should be straight forward to repair yourself. Type RedMag into Youtube to find many videos covering this topic and the controversy surrounding RedMags.
    Sorry, but this is completely incorrect. The parts are actually hard to come by, and more importantly they are useless without validation that only Red can legally perform.

    A side note of caution: I've seen Jinnitech offering to 'clone' users' redmags... the validation data is tied to the media serial number, so they duplicate the serial number and validation code pair together onto a new SSD.
    Apart from being an arguably dishonest process, you lose the valuable traceability of serialised media and also break the warranty on the new media.

    I also question the motivation for Jinnitech to gain access your media serial and validation code pair. Its likely not as altruistic as it seems.
    KipperTie - Authorised RED Rental, Pinewood Studios, UK
    Ready to hire: Monstro 8K VV | Gemini 5K | Helium Monochrome 8K
    Check out our Revolva ND solution, OLPFs and other products
    Reply With Quote  
     

  6. #6  
    Senior Member
    Join Date
    Aug 2011
    Location
    10,000 Lakes
    Posts
    1,282
    Wish for 2020

    End SSD drama

    Cheap media for all
    Reply With Quote  
     

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts