Thread: DSMC2 Gemini - Pre-mature Shutdown *HELP*

Reply to Thread
Results 1 to 7 of 7
  1. #1 DSMC2 Gemini - Pre-mature Shutdown *HELP* 
    Member
    Join Date
    Jul 2018
    Location
    Boiling Springs, PA
    Posts
    41
    Hey guys,

    I was recently in Hawaii (Kauai / Big Island) last week shooting a real-estate commercial with my DSMC2 Gemini and ran into some trouble when powering on the camera which resulted in basically blowing an entire day for our production. I have owned the camera for about 3-months and have less than 20 hours on it so its pretty much brand new. Camera has never been abused, has been well cared for, and always gets broken down and stored in my cinebag in a controlled environment. So far the camera has been totally rock-solid for me and I have had no issues to date until my trip. I was hoping someone could give me some feedback on what might have caused the issue (which now seems to corrected)...

    Upon turning on the camera, everything would seem to be working fine until all the sudden (after about 30-seconds) it would immediately shut off (screen goes black) and camera turns off. The first time this happened I got no warning messages and no "shutting down" message, the screen just went completely black and the camera went dead. I re-booted the camera (got the improper shut-down message) and thought maybe something was up with my battery connection or one of my accessories (Accessory list below). Then about 30-seconds after the second re-boot I got the first error message saying "temperature threshold reached" and the exact same thing happened, camera wen't completely dead. At the time it was about 90 degrees out and extremely humid (I have shot in hot outside conditions prior with no issues) and my temperature monitor (T/E) was still showing in the green and the fans were not pressing hard to cool the camera so I am kind of doubting it was actually a temperature issue. Furthermore I black-shaded upon arrival and the camera was brought up to outside operating temperature long-before I turned it on (i.e. did not go from cool AC environment to outside heat or anything like that) as I had it sitting outside for about an hour before we started shooting. I powered the camera on a few more times (got the temperature warning 1-2 more times) and then after that I wen't through the same process maybe 5 more times but got no temperature warning just camera went dead. Unsure what to do, I took the camera back to the car and ran the AC in attempt to cool the camera (if it was a temperature issue) and still continued to get a pre-mature shutdown even after I got the camera pretty chilled. At that point I could see a fluctuation in my T/E towards the cold side so I definitely am pretty sure again that it was not a temperature threshold issue that was really causing the problem as even in a cold environment the camera was still going dead after about 30-seconds.

    Long story short, after about 2 hours of playing I decided to call Abelcine Los Angeles (only people available to talk to at the time) and tried to see if they knew of anything. Upon telling them I had wooden camera accessories, they instructed me to remove all my accessories, re-attach them, and then do a "re-discover", followed by a "system restore". Low-and behold the camera worked after that and I have not had any issues since. This is really concerning as I still am unsure what caused the issue and now I am really started to lack confidence in my gear and it made me look really bad to my clients as they just didn't understand the situation. Can anyone shed some light on what might have been the issue??? I am hoping it was just an accessory connection issue but why would I get a temperature threshold warning those few times if it was an accessory issue? I am just trying to figure out what actually happened and if I should just send the camera to R3D now sooner or later before it happens again on my next gig.


    ACCESSORY LIST:

    (DSMC2 base expander, Titanium EF-mount, Wooden Camera tool-less gold-mount battery plate, Core SWX hypercore 98 slims (approved by R3d for use with DSCM2 cameras), wooden camera record trigger top handle, wooden camera pass through top plate (with upgraded sensor board), 480 Red mag, and 4.7" touch monitor)

    Any advice would be greatly appreciated!!!!

    Andrew
    R3D DSMC2 GEMINI
    Canon CN-E Primes
    Reply With Quote  
     

  2. #2  
    Senior Member william howell's Avatar
    Join Date
    Mar 2013
    Location
    Pensacola Florida
    Posts
    243
    I think you're answer is imbedded in your question. The 3rd party parts (wooden camera) threw up the red flag for Abelcine, which is why they instructed you to take the actions you did. I've read on this forum about some early wooden camera DSMC2 parts causing problems such as this.

    I'd be really apprehensive to try third party active DSMC2 parts (that interface with red's electronics).
    William Howell
    Senior Creative and Multimedia Producer
    Florida Institute for Human and Machine Cognition
    www.ihmc.us
    https://sports.vice.com/en_uk/articl...ics-walk-again
    Reply With Quote  
     

  3. #3  
    Junior Member
    Join Date
    May 2018
    Posts
    2
    It sounds like the battery plate or base expander may have caused it. If you reach out to RED support, they can have you dump the log files from the camera to see if there’s any additional info there.
    Reply With Quote  
     

  4. #4  
    That wooden camera top plate has a watch battery powering it. I’ve heard nothing but horror stories because of it.
    John Fitzpatrick
    IMDb
    Instagram
    Johnfitzpatrickdp.com
    Gemini #018596
    Reply With Quote  
     

  5. #5  
    Senior Member Daniel Soderberg's Avatar
    Join Date
    Jan 2011
    Location
    San Francisco
    Posts
    1,781
    If it starts happening again, take a closer look at the WC battery plate...
    Red Epic-W Helium / Arri Alexa Mini & EV Packages.
    Zeiss Mark II Super Speeds T1.3 -- Kowa Anamorphics T2.3/2.8 -- Kowa Prominar Sphericals T2.3 -- Lomo Square Front Anamorphics T2.5 -- Cineovision Anamorphics T1.4 -- Cooke TLS S2/3 Speed Panchros T2.3 -- Lomo Standard Primes T2.3 -- Schneider 1950s Xenon T2.3 -- B&L Super Baltars T2.3 -- Zeiss Ultrascope Anamorphics T2.3
    Element-camera.com - Rentals in San Francisco
    Reply With Quote  
     

  6. #6  
    Senior Member steve green's Avatar
    Join Date
    Jan 2012
    Location
    Thousand Oaks, Ca
    Posts
    954
    I'd re-seat the WC top plate and double check (wiggle) the lemo connectors powering your 4.7" I have seen this shut a camera down.
    Reply With Quote  
     

  7. #7  
    Member
    Join Date
    Jul 2018
    Location
    Boiling Springs, PA
    Posts
    41
    Just to update.... The camera has been working rock solid since. I am tossing it upto the WC pass-thru top plate or WC AB battery plate. After performing a "re-discover" followed by a camera reset I have had no issues since. Not sure what brought out the issue but I will keep the solution in my quiver if it resurfaces. I really don't think it had anything to do with the brain. Loving the Gemini and the WC accessories aren't to shabby despite this little hiccup.
    R3D DSMC2 GEMINI
    Canon CN-E Primes
    Reply With Quote  
     

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts