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  1. #51  
    Senior Member Brian F Kobylarz's Avatar
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    Quote Originally Posted by Neil Abeynayake View Post
    To remove the DSMC2 Side Handle you need a Torx 10 screwdriver. You could pick one at any auto parts store or the local hardware store for less than $5.00.
    I have a substantial collection of tools. The required Torx live in the camera bag.

    As mentioned in earlier post, if removing the side handle is the solution to mitigating a drain on the internal battery, well, that is just a PITA.
    Should not be necessary with this caliper of gear.

    Request: Can you test out your theory and share the results?
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  2. #52  
    Senior Member Ulf Krentz's Avatar
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    Brian, FYI I don´t have a side handle and my Epic-W is loosing Time and Date within a couple of days after being in use for a period of time. Not sure if any additional accessories add drain to the battery. As I already wrote above, it looks like we have to keep the camera running at least every few days. I seriously hope this issue gets addressed.
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  3. #53  
    Quote Originally Posted by Brian F Kobylarz View Post
    I have a substantial collection of tools. The required Torx live in the camera bag.

    As mentioned in earlier post, if removing the side handle is the solution to mitigating a drain on the internal battery, well, that is just a PITA.
    Should not be necessary with this caliper of gear.

    Request: Can you test out your theory and share the results?
    I turned the camera off right after my post (edit) on this thread (1:00 p.m. Pacific on Monday the 4th). I want to keep it off for 48 hours before turning it on. That is going to be around 1:00 p.m. Pacific on Wednesday the 6th.

    I'll post my results, here around 2:00 p.m. PDT on Thursday.

    Good luck guys.
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  4.   This is the last RED TEAM post in this thread.   #54  
    Hi all,

    If you have not yet reached out to RED Product Support directly, please submit a request on support.red.com and send a saved log file along with a description of your particular issue and any accessories you may have attached to your camera BRAIN.
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  5. #55  
    REDuser Sponsor Martin Stevens's Avatar
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    Quote Originally Posted by Brad Harris View Post
    Hi all,

    If you have not yet reached out to RED Product Support directly, please submit a request on support.red.com and send a saved log file along with a description of your particular issue and any accessories you may have attached to your camera BRAIN.
    Hello Brad,

    Can you answer...

    Does the camera have to be ON for the battery to charge? Or, does having an Anton Bauer type battery on the back, or just having the DC line powered, but the camera off work? Also, how often do we need to do this? And, how long will the charge last before we need to charge the small battery again?
    Regards,
    Martin Stevens

    President and Founder of Glidecam Industries, Inc.
    Producer and Director at Metaphoric Pictures Corporation.
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  6. #56  
    Senior Member Ulf Krentz's Avatar
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    Quote Originally Posted by Martin Stevens View Post
    Hello Brad,

    Can you answer...

    Does the camera have to be ON for the battery to charge? Or, does having an Anton Bauer type battery on the back, or just having the DC line powered, but the camera off work? Also, how often do we need to do this? And, how long will the charge last before we need to charge the small battery again?
    I have been contacted by RED support (What a great customer care, btw) and got this answer which probably is of interest for many:

    To confirm, the internal battery in DSMC2 cameras is rechargeable; the battery will recharge itself when the camera is on and operated under normal conditions. If the camera were to sit on a shelf for say, about 6 months, then the battery could be depleted by then. However it can be recharged by turning on the camera and leaving it powered for about 2 hours.

    This sounds like a good functionality for me.

    Cheers,

    Ulf
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  7. #57  
    Senior Member Christoffer Glans's Avatar
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    Quote Originally Posted by Brad Harris View Post
    Hi all,

    If you have not yet reached out to RED Product Support directly, please submit a request on support.red.com and send a saved log file along with a description of your particular issue and any accessories you may have attached to your camera BRAIN.
    I already did, sent in my camera and they replaced the entire board with the battery, got it back, issue is still the same. So submitting for support doesn't help if Red support teams doesn't know why it happens. Just replacing something that probably will have the same issue is not helping I'm afraid.
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  8. #58  
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    I got same answer from customer service and they are always very nice and helpful. So is what I said, if you keep the camera off for long time the battery can drain so is better to keep on in working conditions at least twice a week. This will recharge the internal battery.
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  9. #59  
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    So is this official, we have a rechargeable battery that last 2days... A clock battery that holds a 2day charge, tell me it ain't so
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  10. #60  
    OK, I got the same email and waiting for an RMA from RED. Our Epic-W is going to Irvine HQ on this Friday, just to be on the safe side.

    Here are "Test Results" from our posting as of 18:00 PDT on 09/06/2017:

    The Epic-W was completely stripped down and kept "naked" for over 48 hours. Guess what? The camera started without ANY hissyfits. Isn't that great or what?????

    My deductions on this is; there is a power draw either the monitor and/or the DSMC2 Side Handle while the camera is turned off and/or in storage.

    The ball is in your court RED Engineering Team.

    Now please "Do something" about it. No excuses! We have gone through this enough!
    Last edited by Neil Abeynayake; 09-06-2017 at 06:24 PM.
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