Updated 08/31/10
1. SCHEDULE:
All backorders on RED ONE have been fulfilled and there is currently no waiting on ordered cameras.
If you were to place an order for a RED ONE now, you will be contacted directly via email by a BOMB SQUAD rep who will assist you through the purchase and fulfillment process. Once you receive an email from your BOMB SQUAD rep, you have (30) days to make final payment. From the time RED receives final payment, we expect a 3-5 business day processing time until that order ships. NOTE: We are experiencing unusually high order volumes so processing time is closer to 7-10 business days at this time.
Unfortunately, Red is not set up for on site camera delivery. We have been developing a system of checks and balances from our invoicing through confirmation of delivery that is simply not able to accommodate physical pick up from our premises. We appreciate your understanding on this matter.
2. ACCESSORY AVAILABILITY:
As of August 31, 2010, this is our status on accessories that are on backorder, in limited quantites, or recently off of backorder. I will keep it updated and current as things change. (they will change) ;-)
RED-Drive (RAID) - Backordered. Not currently accepting new orders.
RED-RAM (Flash) - Backordered. Not currently accepting new orders.
RED PRO 17-50 (US) - Currently shipping.
RED PRO 17-50 (M) - Currently shipping.
BOMB EVF - Shipping in limited quantities.
RED LCD (5.6") - Currently backordered.
RED LCD PRO (7.0") - Currently backordered.
RED LCD CABLES (10') - Currently shipping.
RED MINI XLR ADAPTOR - Currently shipping.
RED UNIVERSAL MOUNTS – Currently shipping in limited quantities.
RED TOP MOUNTS - Currently shipping in limited quantities.
RED BASE PRODUCTION PACKS – Currently shipping in limited quantities.
RED Arri 15mm BASE - Currently backordered.
RED MODULAR 19mm BASE - Currently backordered.
3. ACCESSORY DELIVERY POLICY:
EFFECTIVE 11/17/08: Backordered items will be fulfilled in order of date/time order is placed with the exception of the RED PRO PRIME set, which will be distributed in the following order -
- Those who had existing reservations for the RED PRO PRIME set when it was previously available for purchase on RED.com.
- All RED PRO PRIME SET orders placed from April 22 through April 28, 2009 by existing RED ONE owners (ie, have taken delivery of their cameras). These will be fulfilled in order of camera delivery date.
- All RED PRO PRIME SET orders placed from April 22 through 28, 2009 by non-RED ONE owners (ie, have not taken delivery of their cameras or do not have camera orders). These will be fulfilled in order of date/time reservation is placed.
- All RED PRO PRIME SET orders placed on April 29 or later will be fulfilled in order of date/time reservation is placed – regardless of camera delivery status, etc.
4. RED STORE:
THE RED STORE IS NOW OPEN IN HOLLYWOOD! Located at RED STUDIOS HOLLYWOOD (846 N. Cahuenga Blvd., Hollywood, CA. 90038) and open Monday through Friday, 9-5, the RED Store offers the opportunity for the public to come touch and try the RED One and all its accessories. In addition, we have workstations set up demonstrating RED workflow. Retail sales of deliverable product will be available onsite with cash or credit card and repair drop off and pick up is possible with an RMA in hand. For additional information, email us at
redstore@red.com or phone (949) 206-7900 X7963. We'll look forward to seeing you!
Although the store has moved from our Lake Forest facility to Hollywood, customers are still invited to drop their cameras off for repair (with RMA in hand - contact
brianb@red.com) or pick up a will-call from the Orange County Lake Forest location. The address is 20291 Valencia Cr., Lake Forest, CA. 92630. (949) 206-7900. All domestic repair service is done at the Lake Forest office.
5. FUTURE:
Jim has announced the planning and future development of RED Ranch, an 80 acre RED oasis in the low lying western hills overlooking Las Vegas, Nevada. The facility will house design, engineering, manufacturing, sales, service and operations and will serve as RED Digital Cinema's ultimate World Headquarters. This move marks another giant leap in RED's commitment to excellence in unparalleled customer support combined with a state of the art sensor program. In addition, this evolution of RED is a strong affirmation to all RED customers, present and future, of the stability, commitment and long range purpose of the RED Digital Cinema Camera Company. This extraordinary venture will compliment the west coast Orange County facility, as well as RED Studios Hollywood, and will become the epicenter for advanced image capture design and development.