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Type: Posts; User: Chad K

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  1. Replies
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    804

    Hi David, The change was made to keep it...

    Hi David,

    The change was made to keep it consistent with DSMC2 (Channel 1 is left, channel 2 is right).
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    804

    Hi Joshua, Despite how the camera ports are...

    Hi Joshua,

    Despite how the camera ports are engraved, this is to be expected with the later DSMC firmware builds. I have provided an FAQ below with more details.
    ...
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    1,384

    Josh and Andro, I see your support tickets and...

    Josh and Andro,

    I see your support tickets and the RED Support team has reached out to further assist you with these issues.

    Jose, can you please create a support ticket with RED as well via...
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    1,227

    Hi Brett, Can you please create a support...

    Hi Brett,

    Can you please create a support ticket via Support.RED.com and provide us with a camera log file (Settings-Maintenance-Save Log) along with details regarding your camera setup?

    ...
  5. Replies
    4
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    924

    Aleksandr, Can you please create a support...

    Aleksandr,

    Can you please create a support ticket via Support.RED.com and provide us with a camera log file (Settings-Maintenance-Save Log) and details about your camera setup and shooting...
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    851

    Hi Andy, I'm sorry to hear of your issues with...

    Hi Andy,

    I'm sorry to hear of your issues with the REDLINK BRIDGE.

    Can you please send me a direct email when you get a moment? I'd like to look into this and help get this resolved as soon as...
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    24,891

    Hello Marek, Sorry to hear about the issues...

    Hello Marek,

    Sorry to hear about the issues you're experiencing.

    Could you please submit a Technical Support request on SUPPORT.RED.COM with additional information as well as the log file from...
  8. Replies
    3
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    1,445

    Hi Jan, Thank you for the update, that's great...

    Hi Jan,

    Thank you for the update, that's great to hear. If you need anything else please don't hesitate to contact us directly.
  9. Replies
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    1,445

    Hi Jan, Can you check through your Look...

    Hi Jan,

    Can you check through your Look settings to see if you have anything set that would affect your exposure and brightness? Is your RED ONE running the latest build 32.0.3, and have you tried...
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    1,074

    Thank you for the update, Frank. That's great to...

    Thank you for the update, Frank. That's great to hear!
  11. Replies
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    1,074

    Hello Frank, What firmware build is your...

    Hello Frank,

    What firmware build is your camera running? This is a known issue and should be resolved on the latest build 6.3.27. Can you please install build 6.3.27 to see if this fixes the...
  12. Hi Alexandre, I just sent you an email...

    Hi Alexandre,

    I just sent you an email requesting a couple things from you so that we can resolve this as soon as possible. Please reply back when you get a chance.

    Thank you, I look forward...
  13. Thread: Red Scarlet-x

    by Chad K
    Replies
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    742

    Hi Pedro, The router has to be 1000BASE-T in...

    Hi Pedro,

    The router has to be 1000BASE-T in order for it to work using a GIG-E to ETHERNET cable. It won't work with 10/100. Refer to page 203 of the EPIC/SCARLET OPERATION GUIDE.

    Please feel...
  14. Hi, This all sounds accurate when compared to...

    Hi,

    This all sounds accurate when compared to the max FPS chart in the DSMC OPERATION GUIDE on page 57.

    DSMC OPERATION GUIDE:...
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    Hi Mohan, Feel free to contact RED SUPPORT...

    Hi Mohan,

    Feel free to contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  16. Replies
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    3,314

    Hi Peter, The center-to-center spacing between...

    Hi Peter,

    The center-to-center spacing between the SWAT RAIL CLAMP (19MM ROD) on both sides of the GUNNER is 104mm apart, which will work with our 19mm accessories such as the 19mm UNIVERSAL...
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    Congratulations, Stephen!

    Congratulations, Stephen!
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    Hi Michael, Feel free to contact RED SUPPORT...

    Hi Michael,

    Feel free to contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  19. Hi Rob, It was a pleasure speaking with you on...

    Hi Rob,

    It was a pleasure speaking with you on the phone. As mentioned, please email me the additional details I requested and I will have it reviewed immediately. As always we appreciate your...
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    Hi Luigi, You can contact RED SUPPORT...

    Hi Luigi,

    You can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  21. Thread: Scarlet bricked

    by Chad K
    Replies
    1
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    1,025

    Hi Casper, We received your email from...

    Hi Casper,

    We received your email from yesterday and our engineers are currently reviewing the log file from your SCARLET. As soon as we have an update we will let you know immediately.

    Thank...
  22. Thread: Red to Blue

    by Chad K
    Replies
    1
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    735

    Hi Tehben, Feel free to contact RED SUPPORT...

    Hi Tehben,

    Feel free to contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  23. Replies
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    Hi Oliver, You can contact RED SUPPORT...

    Hi Oliver,

    You can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  24. Hi Manfred, I have replied to your emails that...

    Hi Manfred,

    I have replied to your emails that you sent today to help resolve the issue you are having. If you are not receiving my emails please PM me and let me know.

    Thanks!

    -Chad
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    Thank you guys so much, I really appreciate the...

    Thank you guys so much, I really appreciate the kind words and feel lucky to work with such awesome customers!
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