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Type: Posts; User: Chad K

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    Hi Andy, I'm sorry to hear of your issues with...

    Hi Andy,

    I'm sorry to hear of your issues with the REDLINK BRIDGE.

    Can you please send me a direct email when you get a moment? I'd like to look into this and help get this resolved as soon as...
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    Hello Marek, Sorry to hear about the issues...

    Hello Marek,

    Sorry to hear about the issues you're experiencing.

    Could you please submit a Technical Support request on SUPPORT.RED.COM with additional information as well as the log file from...
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    Hi Jan, Thank you for the update, that's great...

    Hi Jan,

    Thank you for the update, that's great to hear. If you need anything else please don't hesitate to contact us directly.
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    1,164

    Hi Jan, Can you check through your Look...

    Hi Jan,

    Can you check through your Look settings to see if you have anything set that would affect your exposure and brightness? Is your RED ONE running the latest build 32.0.3, and have you tried...
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    Thank you for the update, Frank. That's great to...

    Thank you for the update, Frank. That's great to hear!
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    Hello Frank, What firmware build is your...

    Hello Frank,

    What firmware build is your camera running? This is a known issue and should be resolved on the latest build 6.3.27. Can you please install build 6.3.27 to see if this fixes the...
  7. Hi Alexandre, I just sent you an email...

    Hi Alexandre,

    I just sent you an email requesting a couple things from you so that we can resolve this as soon as possible. Please reply back when you get a chance.

    Thank you, I look forward...
  8. Thread: Red Scarlet-x

    by Chad K
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    633

    Hi Pedro, The router has to be 1000BASE-T in...

    Hi Pedro,

    The router has to be 1000BASE-T in order for it to work using a GIG-E to ETHERNET cable. It won't work with 10/100. Refer to page 203 of the EPIC/SCARLET OPERATION GUIDE.

    Please feel...
  9. Hi, This all sounds accurate when compared to...

    Hi,

    This all sounds accurate when compared to the max FPS chart in the DSMC OPERATION GUIDE on page 57.

    DSMC OPERATION GUIDE:...
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    Hi Mohan, Feel free to contact RED SUPPORT...

    Hi Mohan,

    Feel free to contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
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    Hi Peter, The center-to-center spacing between...

    Hi Peter,

    The center-to-center spacing between the SWAT RAIL CLAMP (19MM ROD) on both sides of the GUNNER is 104mm apart, which will work with our 19mm accessories such as the 19mm UNIVERSAL...
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    Congratulations, Stephen!

    Congratulations, Stephen!
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    Hi Michael, Feel free to contact RED SUPPORT...

    Hi Michael,

    Feel free to contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  14. Hi Rob, It was a pleasure speaking with you on...

    Hi Rob,

    It was a pleasure speaking with you on the phone. As mentioned, please email me the additional details I requested and I will have it reviewed immediately. As always we appreciate your...
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    Hi Luigi, You can contact RED SUPPORT...

    Hi Luigi,

    You can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  16. Thread: Scarlet bricked

    by Chad K
    Replies
    1
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    999

    Hi Casper, We received your email from...

    Hi Casper,

    We received your email from yesterday and our engineers are currently reviewing the log file from your SCARLET. As soon as we have an update we will let you know immediately.

    Thank...
  17. Thread: Red to Blue

    by Chad K
    Replies
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    720

    Hi Tehben, Feel free to contact RED SUPPORT...

    Hi Tehben,

    Feel free to contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
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    Hi Oliver, You can contact RED SUPPORT...

    Hi Oliver,

    You can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


    Chad
  19. Hi Manfred, I have replied to your emails that...

    Hi Manfred,

    I have replied to your emails that you sent today to help resolve the issue you are having. If you are not receiving my emails please PM me and let me know.

    Thanks!

    -Chad
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    Thank you guys so much, I really appreciate the...

    Thank you guys so much, I really appreciate the kind words and feel lucky to work with such awesome customers!
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    I just sent you an email, please check it as soon...

    I just sent you an email, please check it as soon as possible. Thank you very much!
  22. Have you tried reinstalling firmware? I would...

    Have you tried reinstalling firmware? I would contact your bomb squad representative directly and inform them of this problem. Feel free to email me as well at Chadk-at-red-dot-com and I will see to...
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    Thanks for posting Nick! I would love to see some...

    Thanks for posting Nick! I would love to see some set pictures if you have any available, and if you have any other details on the horror/thriller project your working on.
  24. Thread: Nestor at Home

    by Chad K
    Replies
    3
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    2,464

    Awesome! Thanks for sharing the pictures!

    Awesome! Thanks for sharing the pictures!
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